Source note · Amazon Connect contact flows and routing profiles
Queues in Amazon Connect are a waiting area for contacts and are linked to agents only through a routing profile, which also carries the channels handled and the priority and delay of each queue.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- How Connect Customer uses routing profiles — Amazon Web Services · tier 2 current vendor documentation · Section Routing Profiles Link Queues and Agents
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-profile-links-queues-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-profile-links-queues-agents
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-profile-links-queues-agents,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-profile-links-queues-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-profile-links-queues-agents},
note = {Source note amazon-connect-flows-profile-links-queues-agents, checked 2026-09-07}
}