Enable customers to resume chat conversations in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect does not link persistent chats automatically: the previous contact ID must be supplied, either as SourceContactId on StartChatContact or through the Create persistent contact association flow block, and only one of the two methods may be used. in context
• Amazon Connect persistent chat works by chat rehydration, which starts a new chat session and retrieves transcripts of past chat contacts, with rehydration types ENTIRE_PAST_SESSION and FROM_SEGMENT. in context
• Only Amazon Connect chat sessions that have ended can be rehydrated onto a new chat session, and AWS advises waiting 30 to 60 seconds after a chat ends before rehydrating from it. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Enable customers to resume chat conversations in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-chat-persistence

BibTeX

@misc{warmtransfer-aws-connect-chat-persistence,
  title  = {Enable customers to resume chat conversations in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-chat-persistence},
  note   = {Amazon Web Services, accessed 2026-09-30}
}