Source note · Omnichannel routing and channel capacity
Amazon Connect persistent chat works by chat rehydration, which starts a new chat session and retrieves transcripts of past chat contacts, with rehydration types ENTIRE_PAST_SESSION and FROM_SEGMENT.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- chat
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable customers to resume chat conversations in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Chat rehydration
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-persistent-chat. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-persistent-chat
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-persistent-chat,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-persistent-chat},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-persistent-chat},
note = {Source note omnichannel-routing-concepts-aws-persistent-chat, checked 2026-09-30}
}