Source note · Omnichannel routing and channel capacity
Amazon Connect does not link persistent chats automatically: the previous contact ID must be supplied, either as SourceContactId on StartChatContact or through the Create persistent contact association flow block, and only one of the two methods may be used.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- chat
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable customers to resume chat conversations in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · How to enable persistent chat
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-persist-not-auto. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-persist-not-auto
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-persist-not-auto,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-persist-not-auto},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-persist-not-auto},
note = {Source note omnichannel-routing-concepts-aws-persist-not-auto, checked 2026-09-30}
}