Source note · Omnichannel routing and channel capacity
Only Amazon Connect chat sessions that have ended can be rehydrated onto a new chat session, and AWS advises waiting 30 to 60 seconds after a chat ends before rehydrating from it.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- chat
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable customers to resume chat conversations in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Chat rehydration, 'Important' box
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-rehydrate-ended. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-rehydrate-ended
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-rehydrate-ended,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-rehydrate-ended},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-rehydrate-ended},
note = {Source note omnichannel-routing-concepts-aws-rehydrate-ended, checked 2026-09-30}
}