Optimize Connect Customer audio for Azure Virtual Desktop and Windows 365

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/using-ccp-vdi-azure-step-by-step.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• When VDIPlatform is set to AZURE, the Amazon Connect CCP uses Azure (MMR) audio optimization only and does not fall back to browser audio; if VDIPlatform is unset, Connect auto-detects and enables Azure optimization when available. in context
• To verify Amazon Connect MMR call redirection on AVD/Windows 365, AWS says navigator.mediaDevices.isCallRedirectionEnabled should return true, and a call should still work with microphone permission disabled for the CCP domain in the virtual desktop browser. in context
• The MMR extension redirects calls only for domains on its AllowedCallRedirectionSites allowlist; Connect-hosted CCPs are on the default list, but a custom CCP on the customer's own domain must be added by policy. in context
• Amazon Connect MMR call redirection is unavailable on Azure Virtual Desktop for Azure US Government and on Windows 365 for GCC, GCC-High or DoD, because Microsoft does not support MMR there. in context
• Amazon Connect does not support Voice Focus noise suppression in VDI environments because it is incompatible with audio redirection. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Optimize Connect Customer audio for Azure Virtual Desktop and Windows 365. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-ccp-vdi-azure

BibTeX

@misc{warmtransfer-aws-connect-ccp-vdi-azure,
  title  = {Optimize Connect Customer audio for Azure Virtual Desktop and Windows 365},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-ccp-vdi-azure},
  note   = {Amazon Web Services, accessed 2026-10-02}
}