When VDIPlatform is set to AZURE, the Amazon Connect CCP uses Azure (MMR) audio optimization only and does not fall back to browser audio; if VDIPlatform is unset, Connect auto-detects and enables Azure optimization when available.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Azure Virtual Desktop and Windows 365 — Amazon Web Services · tier 2 current vendor documentation · Section 'Configure the VDI platform parameter', Note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-azure-no-fallbk. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-azure-no-fallbk
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-azure-no-fallbk,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-azure-no-fallbk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-azure-no-fallbk},
note = {Source note vdi-softphone-troubleshooting-connect-azure-no-fallbk, checked 2026-10-02}
}