The MMR extension redirects calls only for domains on its AllowedCallRedirectionSites allowlist; Connect-hosted CCPs are on the default list, but a custom CCP on the customer's own domain must be added by policy.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Azure Virtual Desktop and Windows 365 — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements' > 'Call redirection allowlist'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-mmr-allowlist. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-mmr-allowlist
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-mmr-allowlist,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-mmr-allowlist},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-mmr-allowlist},
note = {Source note vdi-softphone-troubleshooting-connect-mmr-allowlist, checked 2026-10-02}
}