To verify Amazon Connect MMR call redirection on AVD/Windows 365, AWS says navigator.mediaDevices.isCallRedirectionEnabled should return true, and a call should still work with microphone permission disabled for the CCP domain in the virtual desktop browser.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Azure Virtual Desktop and Windows 365 — Amazon Web Services · tier 2 current vendor documentation · Section 'Verify the media flow between the local device and Connect Customer', steps 2 and 3
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-azure-verify-mmr. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-azure-verify-mmr
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-azure-verify-mmr,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-azure-verify-mmr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-azure-verify-mmr},
note = {Source note vdi-softphone-troubleshooting-connect-azure-verify-mmr, checked 2026-10-02}
}