Contact - Amazon Connect API Reference

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/APIReference/API_Contact.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Amazon Connect contact Channel is one of VOICE, CHAT, TASK or EMAIL. in context
• The Amazon Connect ContactAssociationId is the root contactId, used as a unique identifier for all later contacts in a contact tree. in context
• Amazon Connect DisconnectTimestamp is the UTC time the customer endpoint disconnected from the current contact, and in transfer scenarios the previous contact's DisconnectTimestamp marks when that contact ended. in context
• The meaning of Amazon Connect InitiationTimestamp (UTC) depends on InitiationMethod: arrival for INBOUND, start of agent dialing for OUTBOUND, and transfer initiation for TRANSFER and QUEUE_TRANSFER. in context
• In Amazon Connect, a transfer creates a related contact: InitiationMethod includes TRANSFER and QUEUE_TRANSFER, InitialContactId names the first contact, and PreviousContactId names the preceding contact. in context
• Amazon Connect contact InitiationMethod distinguishes TRANSFER from QUEUE_TRANSFER, along with INBOUND, OUTBOUND, CALLBACK, API and other values. in context
• For Amazon Connect TRANSFER and QUEUE_TRANSFER contacts the InitiationTimestamp is when the transfer was initiated, not when the customer first called. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Contact - Amazon Connect API Reference. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-api-contact-datatype

BibTeX

@misc{warmtransfer-aws-connect-api-contact-datatype,
  title  = {Contact - Amazon Connect API Reference},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-api-contact-datatype},
  note   = {Amazon Web Services, accessed 2026-09-24}
}