Source note · Cross-platform CDR normalization model
Amazon Connect DisconnectTimestamp is the UTC time the customer endpoint disconnected from the current contact, and in transfer scenarios the previous contact's DisconnectTimestamp marks when that contact ended.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact data type
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Contact - Amazon Connect API Reference — Amazon Web Services · tier 2 current vendor documentation · Contents, member DisconnectTimestamp
Cite this note
APA
WarmTransfer. (2026, September 24). Cross-platform CDR normalization model: source note cdr-normalization-aws-disconnect-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/cdr-normalization-aws-disconnect-transfer
BibTeX
@misc{warmtransfer-claim-cdr-normalization-aws-disconnect-transfer,
title = {Cross-platform CDR normalization model: source note cdr-normalization-aws-disconnect-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cdr-normalization-aws-disconnect-transfer},
note = {Source note cdr-normalization-aws-disconnect-transfer, checked 2026-09-24}
}