Source note · Cross-platform CDR normalization model
In Amazon Connect, a transfer creates a related contact: InitiationMethod includes TRANSFER and QUEUE_TRANSFER, InitialContactId names the first contact, and PreviousContactId names the preceding contact.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact data type
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Contact - Amazon Connect API Reference — Amazon Web Services · tier 2 current vendor documentation · Contents, members InitiationMethod, InitialContactId, PreviousContactId
Cite this note
APA
WarmTransfer. (2026, September 24). Cross-platform CDR normalization model: source note cdr-normalization-aws-transfer-new-contact. WarmTransfer. https://warmtransfer.net/knowledge/claims/cdr-normalization-aws-transfer-new-contact
BibTeX
@misc{warmtransfer-claim-cdr-normalization-aws-transfer-new-contact,
title = {Cross-platform CDR normalization model: source note cdr-normalization-aws-transfer-new-contact},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cdr-normalization-aws-transfer-new-contact},
note = {Source note cdr-normalization-aws-transfer-new-contact, checked 2026-09-24}
}