Enable agent event streams to report agent activity in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/agent-event-streams-enable.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agent event streams are not enabled by default, and a Kinesis data stream must be created before they can be enabled. in context
• Agent events are written to Kinesis with the agent ARN as the partition key, so all events for one agent go to the same shard; resharding events on the stream are ignored. in context
• The same Kinesis stream can carry both agent events and contact records, but AWS says using a separate stream for each makes managing and reading the data much easier. in context
• The agent event streams enable page says that if server-side encryption is enabled on the Kinesis stream chosen for agent events, Amazon Connect cannot publish to it, and gives as a workaround reusing the KMS key already used to encrypt scheduled reports or call recordings. disputed in context
• Agent event streams are not enabled by default; after creating a Kinesis data stream, enable them in the Amazon Connect console under the instance's Data streaming page by selecting the stream under Agent Events. in context
• If server-side encryption is enabled on the agent event Kinesis stream with a key Amazon Connect cannot use, Amazon Connect cannot publish to it; the workaround is to use the same KMS key used for recordings or scheduled reports. in context
• Agent events are written to Kinesis with the agent ARN as partition key, so all events for one agent go to the same shard. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Enable agent event streams to report agent activity in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-agent-event-streams-enable

BibTeX

@misc{warmtransfer-aws-connect-agent-event-streams-enable,
  title  = {Enable agent event streams to report agent activity in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-agent-event-streams-enable},
  note   = {Amazon Web Services, accessed 2026-09-24}
}