Source note · Amazon Connect contact records and streams
Agent events are written to Kinesis with the agent ARN as the partition key, so all events for one agent go to the same shard; resharding events on the stream are ignored.
Checked 2026-09-24
When data is sent to Kinesis, the partition key used is the agent ARN.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- agent event streams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Enable agent event streams to report agent activity in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Second paragraph
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-aes-partition-key. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-aes-partition-key
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-aes-partition-key,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-aes-partition-key},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-aes-partition-key},
note = {Source note amazon-connect-data-aes-partition-key, checked 2026-09-24}
}