Source note · Amazon Connect contact records and streams
The same Kinesis stream can carry both agent events and contact records, but AWS says using a separate stream for each makes managing and reading the data much easier.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- agent event streams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Enable agent event streams to report agent activity in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · First paragraph
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-aes-separate-stream. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-aes-separate-stream
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-aes-separate-stream,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-aes-separate-stream},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-aes-separate-stream},
note = {Source note amazon-connect-data-aes-separate-stream, checked 2026-09-24}
}