Migrating from Avaya IP Office

See also

Sources

1. 1
   The February 2023 RingCentral-Avaya agreement added go-to-market models letting Avaya sell Avaya Cloud Office directly to its installed base.

   RingCentral Announces Extended and Expanded Strategic Partnership Agreement with Avaya · Press release - paragraph on expanded go-to-market models · Checked 2026-10-14
2. 2
   As announced on 14 February 2023, Avaya Cloud Office by RingCentral remained Avaya's exclusive multi-tenant UCaaS offering under an extended RingCentral-Avaya partnership.

   RingCentral Announces Extended and Expanded Strategic Partnership Agreement with Avaya · Press release - first and second paragraphs · Checked 2026-10-14
3. 3
   The February 2023 RingCentral-Avaya agreement included minimum seat commitments and an incentive structure intended to speed migration of Avaya's on-premises base to Avaya Cloud Office.

   RingCentral Announces Extended and Expanded Strategic Partnership Agreement with Avaya · Press release - CEO quotation paragraph · Checked 2026-10-14
4. 4
   When importing multiple users to Avaya Cloud Services by CSV for IP Office Workplace Client, the only required header field is email, which must be in the verified domain.

   Manually Importing Multiple Users to Avaya Cloud Services (Avaya Workplace Client for IP Office installation 12.3) · Manually Importing Multiple Users to Avaya Cloud Services - CSV header field list · Checked 2026-10-14
5. 5
   Before importing users to Avaya Cloud Services by CSV, the company domain must be verified and the IP Office system details must already be added.

   Manually Importing Multiple Users to Avaya Cloud Services (Avaya Workplace Client for IP Office installation 12.3) · Manually Importing Multiple Users to Avaya Cloud Services - prerequisites · Checked 2026-10-14
6. 6
   IP Office subscription systems can automatically upload daily backups to the cloud through COM, and COM operators can also run manual backups and restores.

   Customer Operations Manager (COM) (Administering Avaya IP Office using Manager 12.3) · Customer Operations Manager (COM) - Remote Backup/Restore item · Checked 2026-10-14
7. 7
   Avaya's cloud-based Customer Operations Manager (COM) provides the subscriptions for IP Office subscription systems and shows partners each system's status, alarms, type and software level.

   Customer Operations Manager (COM) (Administering Avaya IP Office using Manager 12.3) · Customer Operations Manager (COM) - list of COM functions · Checked 2026-10-14
8. 8
   COM operators can upgrade IP Office subscription systems immediately or on a schedule using IP Office software images that Avaya supplies to COM.

   Customer Operations Manager (COM) (Administering Avaya IP Office using Manager 12.3) · Customer Operations Manager (COM) - Remote Upgrade item · Checked 2026-10-14
9. 9
   IP Office Manager's binary .exp export can include record types the CSV export lacks, including ARS, Incoming Call Route, Line, Time Profile, Auto-Attendants, Account Codes, Authorization Codes, User Rights and Location.

   Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - binary (.exp) record types list · Checked 2026-10-14
10. 10
    IP Office Manager CSV export files use commas as field separators, with no text delimiters and no header row.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - CSV format description · Checked 2026-10-14
11. 11
    IP Office Manager's File > Import/Export CSV export is limited to Groups, Users, Directory, System Short Codes, Licenses (ADI only) and Full Configuration.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - CSV record types list · Checked 2026-10-14
12. 12
    IP Office Manager reads and writes CSV files as UTF-8, and Avaya warns that applications such as Excel may use a different encoding that removes or corrupts accented characters.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - encoding note · Checked 2026-10-14
13. 13
    By default IP Office Manager exports and imports to a subfolder of the Manager application directory named after the loaded system.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - Save In / default location note · Checked 2026-10-14
14. 14
    Avaya describes the IP Office Full Configuration CSV as too complex to edit by hand and intended only for transferring settings between systems.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - CSV record types, Full Configuration note · Checked 2026-10-14
15. 15
    In IP Office Manager 12.3 the Group CSV field order is Name, Extension, Group, Hunt, Rotary, Longest Waiting, Queuing On, Voicemail On, Broadcast, Voicemail Email.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - CSV field order, Group · Checked 2026-10-14
16. 16
    IP Office Manager can export licenses to CSV only for ADI licenses.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - CSV record types, Licenses note · Checked 2026-10-14
17. 17
    In IP Office Manager 12.3 the User CSV field order is Name, Extension, User Rights, Email Address, Full Name, Password, VoiceMail Code, Login Code, User Template, Extension Template.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - CSV field order, User · Checked 2026-10-14
18. 18
    A practitioner cookbook documents an IP Office User.csv export with only five fields (Name, Extension, User Restriction/Rights, Voicemail Email, Full Name), fewer than the ten fields Avaya lists for Manager 12.3, which suggests the User CSV layout varies by Manager release.field report

    IP Office Import/Export Short Codes · Import/Export Short Codes - CSV file formats list, User.csv · Checked 2026-10-14
19. 19
    Importing settings into IP Office through Manager overwrites any existing records that match a record being imported.

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - import note · Checked 2026-10-14
20. 20
    Because the IP Office CSV export covers only users, groups, directory, system short codes, ADI licences and an opaque full-configuration file, call-routing data a cloud platform must rebuild (incoming call routes, ARS, time profiles, auto-attendants) has to be documented from the Manager configuration or a binary export rather than from editable CSVs.inferred

    Importing and Exporting Settings (Administering Avaya IP Office using Manager 12.3) · Importing and Exporting Settings - CSV and binary record type lists compared · Checked 2026-10-14
21. 21
    Avaya's subscription offer for an existing IP Office is a mode change on the same IP Office system rather than a move to a hosted platform, so the existing on-premises hardware or server and its trunks stay in service.inferred

    Migrating Existing IP Office Systems to Subscription Mode (Administering Avaya IP Office using Manager 12.3) · Migrating Existing IP Office Systems to Subscription Mode - opening paragraph (rerun initial configuration on the existing system) · Checked 2026-10-14
22. 22
    Avaya's 12.3 Solution Description states that R10+ licenses work with IP Office R10.0 and later systems, while other licenses listed are specific to R12.0.

    Preferred Edition licenses (Avaya IP Office Platform Solution Description 12.3) · Preferred Edition licenses - order code table footnote · Checked 2026-10-14
23. 23
    The IP Office Preferred Edition license includes 4 voicemail ports, and more can be added with voicemail port licenses.

    Preferred Edition licenses (Avaya IP Office Platform Solution Description 12.3) · Preferred Edition licenses - voicemail ports sentence · Checked 2026-10-14
24. 24
    IP Office Preferred Edition is a mode for IP500 V2 control units that adds user-profile-licensed features and voicemail through Embedded Voicemail or Voicemail Pro.

    Preferred Edition licenses (Avaya IP Office Platform Solution Description 12.3) · Preferred Edition licenses - opening paragraph · Checked 2026-10-14
25. 25
    Essential Edition licenses are a prerequisite for IP Office Preferred Edition.

    Preferred Edition licenses (Avaya IP Office Platform Solution Description 12.3) · Preferred Edition licenses - prerequisites sentence · Checked 2026-10-14
26. 26
    IP Office SMDR records include a Call ID field and a Continuation field, alongside call times, caller, direction, called and dialed numbers, party device and name fields, and account and authorization codes.

    SMDR Fields (Administering Avaya IP Office using Manager 12.3) · SMDR Fields - fields 1 to 19 · Checked 2026-10-14
27. 27
    IP Office SMDR records are comma-separated variable-width fields terminated by CR LF, with no quoting or escaping because fields do not contain commas or newlines.

    SMDR Record Format (Administering Avaya IP Office using Manager 12.3) · SMDR Record Format - whole page · Checked 2026-10-14
28. 28
    IP Office subscription mode has an Avaya Call Reporter application subscription, and Call Reporter runs on a separate server.

    Application Subscriptions (Administering Avaya IP Office using Manager 12.3) · Application Subscriptions - Avaya Call Reporter item · Checked 2026-10-14
29. 29
    IP Office subscription mode has an Avaya Contact Center Select application subscription, and ACCS runs on a separate server.

    Application Subscriptions (Administering Avaya IP Office using Manager 12.3) · Application Subscriptions - Avaya Contact Center Select item · Checked 2026-10-14
30. 30
    The IP Office Media Manager subscription archives recordings made by a local Voicemail Pro service and is not supported where voicemail is provided by a Unified Communications Module.

    Application Subscriptions (Administering Avaya IP Office using Manager 12.3) · Application Subscriptions - Media Manager item · Checked 2026-10-14
31. 31
    An IP Office Receptionist Console subscription enables one SoftConsole user, and that user still needs a separate user subscription for their phone because SoftConsole is not a softphone.

    Application Subscriptions (Administering Avaya IP Office using Manager 12.3) · Application Subscriptions - Receptionist Console item · Checked 2026-10-14
32. 32
    The IP Office Third-Party CTI application subscription covers CTI connections from DevLink, DevLink3, third-party TAPI and TAPI WAV applications.

    Application Subscriptions (Administering Avaya IP Office using Manager 12.3) · Application Subscriptions - Third-Party CTI item · Checked 2026-10-14
33. 33
    The IP Office connection to Customer Operations Manager uses the COMAdmin service user account in the system security settings, which exists by default on new and defaulted systems.

    Subscription Network Requirements (Administering Avaya IP Office using Manager 12.3) · Subscription Network Requirements - COMAdmin security user item · Checked 2026-10-14
34. 34
    After an IP Office subscription order, Avaya emails a customer number and subscription server address, and both are required during the system's initial configuration.

    Ordering Subscriptions (Administering Avaya IP Office using Manager 12.3) · Ordering Subscriptions - paragraph on post-order details · Checked 2026-10-14
35. 35
    On new or defaulted IP Office subscription systems, new users are assigned the Telephony User subscription by default.

    User Subscriptions (Administering Avaya IP Office using Manager 12.3) · User Subscriptions - notes following the feature table · Checked 2026-10-14
36. 36
    In IP Office subscription mode, each system in an IP500 V2 Small Community Network needs its own License Server Link, whereas in a Server Edition deployment only the Primary server needs one.

    Subscription Network Requirements (Administering Avaya IP Office using Manager 12.3) · Subscription Network Requirements - subscription details item · Checked 2026-10-14
37. 37
    In Avaya's profile mapping for migration to Subscription mode, a Basic User profile maps to the Telephony User subscription.

    Migrating Existing IP Office Systems to Subscription Mode (Administering Avaya IP Office using Manager 12.3) · Migrating Existing IP Office Systems to Subscription Mode - profile mapping table, Basic User row · Checked 2026-10-14
38. 38
    Avaya presents the Essential/Preferred-to-Subscription user profile mapping as the mapping assumed during migration, so administrators should check each user's resulting subscription after the change.

    Migrating Existing IP Office Systems to Subscription Mode (Administering Avaya IP Office using Manager 12.3) · Migrating Existing IP Office Systems to Subscription Mode - sentence introducing the profile mapping table · Checked 2026-10-14
39. 39
    In Avaya's profile mapping for migration to Subscription mode, a Non-Licensed User remains a Non-Licensed User.

    Migrating Existing IP Office Systems to Subscription Mode (Administering Avaya IP Office using Manager 12.3) · Migrating Existing IP Office Systems to Subscription Mode - profile mapping table, first row · Checked 2026-10-14
40. 40
    Avaya documents that an existing IP Office system running in Essential Edition or Preferred Edition mode can be migrated to IP Office Subscription mode by rerunning the initial configuration menu.

    Migrating Existing IP Office Systems to Subscription Mode (Administering Avaya IP Office using Manager 12.3) · Migrating Existing IP Office Systems to Subscription Mode - opening paragraph · Checked 2026-10-14
41. 41
    A custom DNS server used by an IP Office subscription system must allow external resolution of the avaya-sub.com domain and storage.googleapis.com.

    Subscription Network Requirements (Administering Avaya IP Office using Manager 12.3) · Subscription Network Requirements - DNS item · Checked 2026-10-14
42. 42
    Where a firewall controls outbound ports, an IP Office subscription system needs outbound HTTPS on TCP 443 and TCP 8443 to reach the subscription services.

    Subscription Network Requirements (Administering Avaya IP Office using Manager 12.3) · Subscription Network Requirements - Internet access item · Checked 2026-10-14
43. 43
    Avaya specifies that the IP Office subscription internet connection should have a round-trip delay under 200 ms and at least 128 kbit/s of bandwidth.

    Subscription Network Requirements (Administering Avaya IP Office using Manager 12.3) · Subscription Network Requirements - Internet access item · Checked 2026-10-14
44. 44
    On an IP Office subscription system, a user without a subscription is shown as a Non-licensed User and cannot use any system features.

    User Subscriptions (Administering Avaya IP Office using Manager 12.3) · User Subscriptions - notes following the feature table · Checked 2026-10-14
45. 45
    IP Office subscriptions are ordered through the Avaya Channel Marketplace and are tied to the system's PLDS ID.

    Ordering Subscriptions (Administering Avaya IP Office using Manager 12.3) · Ordering Subscriptions - first paragraph · Checked 2026-10-14
46. 46
    Avaya places responsibility on the party ordering IP Office subscriptions to track expiry dates and renew early enough for the renewal order to be processed.

    Ordering Subscriptions (Administering Avaya IP Office using Manager 12.3) · Ordering Subscriptions - renewal note · Checked 2026-10-14
47. 47
    If an IP Office subscription system has fewer user subscriptions than configured users, some users receive no services and, on suitable Avaya phones, appear logged out with a no-license-available warning when they try to log in.

    User Subscriptions (Administering Avaya IP Office using Manager 12.3) · User Subscriptions - notes following the feature table · Checked 2026-10-14
48. 48
    The IP Office Telephony Plus User subscription adds Avaya Workplace Client in basic mode only (telephony and local contacts) on top of Remote Worker.

    User Subscriptions (Administering Avaya IP Office using Manager 12.3) · User Subscriptions - subscription feature table, Telephony Plus User column and footnote · Checked 2026-10-14
49. 49
    Of the user features in Avaya's IP Office subscription feature table, the Telephony User subscription includes only Remote Worker.

    User Subscriptions (Administering Avaya IP Office using Manager 12.3) · User Subscriptions - subscription feature table, Telephony User column · Checked 2026-10-14
50. 50
    An IP Office subscription system ordered in Trial mode can operate for up to 30 days on free subscriptions and reports a subscription error state during the trial.

    Trial Mode (Administering Avaya IP Office using Manager 12.3) · Trial Mode - first and second paragraphs · Checked 2026-10-14
51. 51
    Avaya warns that conversion of an IP Office trial to paid subscriptions must be requested in the Channel Marketplace before the 30-day trial ends, with enough working time to avoid interrupting telephony.

    Trial Mode (Administering Avaya IP Office using Manager 12.3) · Trial Mode - warning note · Checked 2026-10-14
52. 52
    The IP Office Unified Communications User subscription includes every feature in the user subscription table, including one-X Portal Services, Telecommuter options, UMS Web Services, TTS email reading, Remote Worker, Avaya Workplace Client, WebRTC and Mobility Features.

    User Subscriptions (Administering Avaya IP Office using Manager 12.3) · User Subscriptions - subscription feature table, Unified Communications User column · Checked 2026-10-14
53. 53
    In IP Office Web Manager 12.3 the Voicemail Pro Backup Config preferences appear only on subscription systems and control what goes into the automatic daily backup to COM.

    Backup Config (Administering Avaya IP Office with Web Manager 12.3) · Backup Config - introductory paragraph · Checked 2026-10-14
54. 54
    The Voicemail Pro Backup Config options for subscription systems are Configuration Backup, Custom Prompts Backup and Selective Mailboxes Backup, the last covering messages of mailboxes defined in the User Group preferences.

    Backup Config (Administering Avaya IP Office with Web Manager 12.3) · Backup Config - options list · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Migrating from Avaya IP Office. WarmTransfer. https://warmtransfer.net/knowledge/avaya-ip-office-migration

@misc{warmtransfer-avaya-ip-office-migration,
  title  = {Migrating from Avaya IP Office},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/avaya-ip-office-migration},
  note   = {Verified 2026-10-14}
}