Avaya IP Office platform and lifecycle

See also

Sources

1. 1
   Avaya markets IP Office in both a CapEx model that preserves licence ownership and a subscription model.

   Avaya IP Office 2026: The Return to On-Prem Control · section on flexible commercial models · Checked 2026-10-14
2. 2
   Avaya's April 2026 IP Office marketing blog states IP Office supports up to 1,500 DECT base stations.disputed

   Avaya IP Office 2026: The Return to On-Prem Control · hardware / wireless voice paragraph · Checked 2026-10-14
3. 3
   In an April 2026 product-marketing blog, Avaya states that IP Office remains a fully supported, globally available unified communications platform with active development.

   Avaya IP Office 2026: The Return to On-Prem Control · FAQ section · Checked 2026-10-14
4. 4
   Avaya's IP Office end-of-sale notice 101090703 carries a notification date of 11 June 2024 and an effective date of 12 August 2024.

   EoS Notice - IP Office R10.1 (title from PDF metadata) · page 1 header (indexed title; PDF metadata creation date 2024-06-11) · Checked 2026-10-14
5. 5
   The June 2024 IP Office end-of-sale notice gives 12 August 2025 as End of Manufacturer Support for software for the releases it covers.

   EoS Notice - IP Office R10.1 (title from PDF metadata) · lifecycle schedule table, End of Manufacturer Support for SOFTWARE row (PDF did not extract) · Checked 2026-10-14
6. 6
   The June 2024 notice defines the releases eligible for IP Office Support Services (IPOSS) as N and N-1, which at that time were R12.0 and R11.1.3.

   EoS Notice - IP Office R10.1 (title from PDF metadata) · support policy paragraph (PDF did not extract) · Checked 2026-10-14
7. 7
   IP Office administrators reported that build 12.0.55 was removed from downloads, and one reported that 12.0.56 ignored Time Profiles on several systems.field report

   IPO R11.1 is still supported? - Avaya: IP Office · post by nnaarrnn, 2025-01-15 · Checked 2026-10-14
8. 8
   The 13 October 2026 mainstream-support date attributed to IP Office R11.1 most likely originates from the Windows Server 2022 row of Avaya's operating-system support table, not from an Avaya IP Office release lifecycle notice.inferred

   Avaya IP Office Platform Release 12.3 Release Notes · Operating system support table, Windows Server 2022 row; compared with Microsoft Lifecycle Support Dates table · Checked 2026-10-14
9. 9
   For PLDS nodal licences, an IP500 V2 host ID is 11 followed by the 10-digit feature key serial number of its SD card, so changing the SD card changes the host ID.

   PLDS licensing (Administering Avaya IP Office with Web Manager, R12.3) · PLDS licensing > Host ID · Checked 2026-10-14
10. 10
    For PLDS nodal licences, an IP Office Linux server's host ID is derived from its system ID, so changing the system ID changes the host ID.

    PLDS licensing (Administering Avaya IP Office with Web Manager, R12.3) · PLDS licensing > Host ID · Checked 2026-10-14
11. 11
    Centralized WebLM licensing is supported in IP Office Server Edition and Branch deployments but not in non-Branch Standard mode deployments.

    PLDS licensing (Administering Avaya IP Office with Web Manager, R12.3) · PLDS licensing > WebLM support · Checked 2026-10-14
12. 12
    Avaya's IP Office product page positions IP Office as a communications system for small and medium-size businesses that is implemented and managed on the customer's premises.

    Avaya IP Office | Proven Communications System for your Small or Medium-Size Business · page title and H1 introduction · Checked 2026-10-14
13. 13
    A community post paraphrasing the R12.1 release notes reports that after R11.1.3 Service Pack 2 (July 2024) all future IP Office fixes are delivered only in R12 service packs.field report

    IPO R11.1 is still supported? - Avaya: IP Office · post by biv343, 2025-01-15 · Checked 2026-10-14
14. 14
    The Rocky Linux used from IP Office R12.0 is supported on 64-bit servers only.

    New in IP Office Release 12.0 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.0 > Change of Linux Operating System · Checked 2026-10-14
15. 15
    From IP Office R12.0, the Linux operating system used by Linux-based IP Office servers changed from CentOS to Rocky Linux.

    New in IP Office Release 12.0 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.0 > Change of Linux Operating System · Checked 2026-10-14
16. 16
    Avaya documents that systems can still run UCM modules on R11.1.3.2 software, with caveats, after the move to R12.0.

    New in IP Office Release 12.0 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.0 > UCM support in R12.0 and higher · Checked 2026-10-14
17. 17
    The Unified Communications Module (UCM) cannot run the 64-bit Linux used by IP Office R12.0 and higher.

    New in IP Office Release 12.0 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.0 > UCM support in R12.0 and higher · Checked 2026-10-14
18. 18
    IP Office Web Collaboration is listed as no longer supported in the R12.0 new-features documentation.

    New in IP Office Release 12.0 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.0 > End of Support · Checked 2026-10-14
19. 19
    IP Office R12.1 adds IPv6 support alongside IPv4, and IPv6 is available only on Linux-based IP Office systems.

    New in IP Office Release 12.1 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.1 > IPv6 support · Checked 2026-10-14
20. 20
    IPv6 support in IP Office R12.1 requires no additional licensing.

    New in IP Office Release 12.1 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.1 > IPv6 support (introductory paragraph) · Checked 2026-10-14
21. 21
    IP Office R12.1 supports IP Office virtual machines on the Avaya Solutions Platform 130 Appliance R6, which ships with Red Hat Enterprise Linux 8.10 preconfigured for KVM.

    New in IP Office Release 12.1 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.1 > Support for KVM virtual servers · Checked 2026-10-14
22. 22
    In IP Office R12.1, IPv4 stays enabled when IPv6 is used; there is no IPv6-only mode.

    New in IP Office Release 12.1 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.1 > IPv6 support (introductory paragraph) · Checked 2026-10-14
23. 23
    Avaya Workplace IPv6 support with IP Office R12.1 requires Avaya Workplace Client R3.37 or later, and Avaya Cloud Services do not support IPv6.

    New in IP Office Release 12.1 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.1 > IPv6 support > Avaya Workplace IPv6 Support · Checked 2026-10-14
24. 24
    From IP Office R12.2, systems that support 9500 Series phones also support the 9408 phone, which matches the 9508 in features and functions.

    New in IP Office Release 12.2 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.2 > 9408 telephone support · Checked 2026-10-14
25. 25
    The R12.2 ACO persistent gateway function applies to IP500 V2 systems running Essential Edition, Preferred Edition or subscription mode.

    New in IP Office Release 12.2 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.2 > Avaya Cloud Office Persistent gateway support · Checked 2026-10-14
26. 26
    From IP Office R12.2, IP Office can act as a failover PBX for J100 Series SIP phones registered to Avaya Cloud Office (ACO persistent gateway).

    New in IP Office Release 12.2 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.2 > Avaya Cloud Office Persistent gateway support · Checked 2026-10-14
27. 27
    With Avaya Wireless DECT R5 in IP Office R12.2, the maximum IP base station capacity rose from 256 to 1000.

    New in IP Office Release 12.2 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.2 > Avaya Wireless DECT R5 · Checked 2026-10-14
28. 28
    IP Office R12.2 adds support for the Avaya Wireless DECT IPVM, a VMware virtual server, and places DECT R5 firmware in the admin suite installer.

    New in IP Office Release 12.2 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.2 > Avaya Wireless DECT R5 · Checked 2026-10-14
29. 29
    IP Office R12.2 SP1 adds scripted bulk download of Media Manager audio recordings using VBScript.

    New in IP Office Release 12.2 SP1 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.2 SP1 > Bulk downloading of Media Manager audio recordings using a script · Checked 2026-10-14
30. 30
    In IP Office R12.2 SP1, Spaces-based messaging was discontinued and the Avaya Spaces messaging option was removed from the System Messaging Server setting in Manager and Web Manager.

    New in IP Office Release 12.2 SP1 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.2 SP1 > Spaces-based messaging is no longer available · Checked 2026-10-14
31. 31
    From IP Office R12.2 SP1, Voicemail Pro integration with Microsoft Exchange Server 2016 and 2019 is no longer supported.

    New in IP Office Release 12.2 SP1 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.2 SP1 > End of support · Checked 2026-10-14
32. 32
    IP Office R12.3 documents a migration from an HP DL360 server running 11.1.3.2 to a Dell R660 running 12.3 that keeps the same production IP address; earlier releases must first upgrade to 11.1.3.2.

    New in IP Office Release 12.3 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.3 > Migration to Dell R660 · Checked 2026-10-14
33. 33
    IP Office R12.3 adds the SET_J100_PAGE_VOLUME_MIN setting, which gives J100 phones a default minimum page volume of 10 that can be set to 1 to remove the floor.

    New in IP Office Release 12.3 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.3 > Default lower limit for J100 page volume · Checked 2026-10-14
34. 34
    In IP Office R12.3, instant messaging for Workplace Client runs through one-X Portal instead of Spaces, with login by SSO or username and password.

    New in IP Office Release 12.3 (Administering Avaya IP Office with Web Manager, R12.3) · New in IP Office Release 12.3 > Single Sign On (SSO) for Workplace Client and one-X Portal · Checked 2026-10-14
35. 35
    The IP Office R12.3 release notes list Avaya C100 integration with IP Office among the R12.3 features.

    Avaya IP Office Platform Release 12.3 Release Notes · New features list (exact heading not read; PDF did not extract) · Checked 2026-10-14
36. 36
    Avaya IP Office release notes state that IPOSS support policy continues on an N-1 basis and that no further R11.1 service packs are planned after 11.1.3.

    Avaya IP Office Platform Release 12.3 Release Notes · IPOSS / support policy paragraph (exact heading not read; PDF did not extract) · Checked 2026-10-14
37. 37
    Avaya's IP Office R12.3 release notes announcing general availability are dated 30 April 2026.

    Avaya IP Office Platform Release 12.3 Release Notes · cover page / document header (not read directly; PDF did not extract) · Checked 2026-10-14
38. 38
    To upgrade a Server Edition system from an earlier release to R12.3, the system must first be on 11.1.3 FP2 or later and then follow the R12.0 Linux upgrade procedure.

    Avaya IP Office Platform Release 12.3 Release Notes · Upgrade / Server Edition section (exact heading not read; PDF did not extract) · Checked 2026-10-14
39. 39
    The IP Office R12.3 release notes include an operating-system support table whose Windows Server 2022 row reads mainstream support ends 13th October 2026 and extended support to 14th October 2031.

    Avaya IP Office Platform Release 12.3 Release Notes · Operating system support table, Windows Server 2022 row (page not read; PDF did not extract) · Checked 2026-10-14
40. 40
    Avaya's R12.3 Solution Description states IP Office scales up to 3000 extensions and 150 sites in a resilient multisite network.

    Avaya IP Office Platform overview (Avaya IP Office Platform Solution Description, R12.3) · Avaya IP Office Platform overview (first paragraph); page body not rendered · Checked 2026-10-14
41. 41
    Avaya's R12.3 IP Office editions page describes IP Office Select as a Server Edition with increased scale and resiliency for 100 to 3000 users.

    IP Office editions (Avaya IP Office Platform Solution Description, R12.3) · IP Office editions table, Select row; page body not rendered · Checked 2026-10-14
42. 42
    If IP Office Select licensing mode is used, every server in the network must be converted to Select licensing.

    Convert to Select Licensed System (Administering Avaya IP Office with Web Manager, R12.3) · Convert to Select Licensed System (body) · Checked 2026-10-14
43. 43
    If a subscription-mode IP Office loses its connection to COM, it enters a 30-day error mode with daily alarms and keeps running on its existing entitlements.

    Subscription Connection Operation (Administering Avaya IP Office with Web Manager, R12.3) · Subscription Connection Operation > If the link is interrupted · Checked 2026-10-14
44. 44
    A subscription-mode IP Office connects outbound to Customer Operations Manager (COM) using WebSocket over TLS 1.2 with mutual authentication, alternating between TCP ports 443 and 8443.

    Subscription Connection Operation (Administering Avaya IP Office with Web Manager, R12.3) · Subscription Connection Operation > Outgoing connection · Checked 2026-10-14
45. 45
    If an IP Office subscription expires while the system is connected, the associated features stop operating immediately.

    Subscription Connection Operation (Administering Avaya IP Office with Web Manager, R12.3) · Subscription Connection Operation > If subscriptions expire while connected · Checked 2026-10-14
46. 46
    IP Office subscriptions are bought for a fixed term, for example 6 months, 1 year or 3 years.

    Subscriptions (Administering Avaya IP Office with Web Manager, R12.3) · Subscriptions (term paragraph) · Checked 2026-10-14
47. 47
    An existing Essential Edition or Preferred Edition IP Office can be migrated to subscription mode by rerunning the initial configuration menu.

    Migrating Existing IP Office Systems to Subscription Mode (Administering Avaya IP Office with Web Manager, R12.3) · Migrating Existing IP Office Systems to Subscription Mode (first paragraph) · Checked 2026-10-14
48. 48
    IP Office subscriptions are monthly paid entitlements, split into per-user per-month user subscriptions and per-month application subscriptions.

    Subscriptions (Administering Avaya IP Office with Web Manager, R12.3) · Subscriptions (first paragraph) · Checked 2026-10-14
49. 49
    When migrating to subscription mode, IP Office assumes Basic User maps to Telephony User, Mobile User to Office Worker, UC User to Power User, and Non-Licensed User stays Non-Licensed User.

    Migrating Existing IP Office Systems to Subscription Mode (Administering Avaya IP Office with Web Manager, R12.3) · Migrating Existing IP Office Systems to Subscription Mode > user profile mapping table · Checked 2026-10-14
50. 50
    If the 30-day subscription error mode expires without reconnection, subscription features and telephony are deactivated.

    Subscription Connection Operation (Administering Avaya IP Office with Web Manager, R12.3) · Subscription Connection Operation > If the link is interrupted · Checked 2026-10-14
51. 51
    The IP Office Application Server is a standalone server that runs one-X Portal and Voicemail Pro; with Server Edition it replaces the one-X Portal service on the primary server.

    IP Office Types (Administering Avaya IP Office with Web Manager, R12.3) · IP Office Types > Application Server · Checked 2026-10-14
52. 52
    IP500 V2 Basic Edition has its own separate web manager application that the R12.3 Web Manager does not cover.

    IP Office Types (Administering Avaya IP Office with Web Manager, R12.3) · IP Office Types > IP500 V2 > Basic Edition · Checked 2026-10-14
53. 53
    On IP500 V2 Essential Edition the base licence is an Essential Edition licence, and additional features are enabled with a Preferred Edition licence.

    IP Office Types (Administering Avaya IP Office with Web Manager, R12.3) · IP Office Types > IP500 V2 > Essential Edition (Standard Mode) · Checked 2026-10-14
54. 54
    An IP500 V2 control unit can run as Basic Edition, Essential Edition (Standard Mode), Preferred Edition, or as an expansion server in a Server Edition network.

    IP Office Types (Administering Avaya IP Office with Web Manager, R12.3) · IP Office Types > IP500 V2 · Checked 2026-10-14
55. 55
    A Server Edition network starts with a primary server, adds secondary and expansion servers, and is managed through the primary server's web manager.

    IP Office Types (Administering Avaya IP Office with Web Manager, R12.3) · IP Office Types > Server PC / Virtual Server / Server Edition · Checked 2026-10-14
56. 56
    The UCM is a server on a card installed in a Preferred Edition IP500 V2 that provides one-X Portal and Voicemail Pro services.

    IP Office Types (Administering Avaya IP Office with Web Manager, R12.3) · IP Office Types > UCM (Preferred Edition) · Checked 2026-10-14
57. 57
    A UK reseller described IP Office R12.2 as the current release (N), R11 as N-1 and R10 and R9 as end of support in January 2026.field report

    Avaya IP Office in 2026 · release table (N / N-1 / N-2) · Checked 2026-10-14
58. 58
    A reseller page states that IP Office R11.1 mainstream support ends on 13 October 2026 for R11.1.3 and later R11.1 service packs.disputed

    Avaya IP Office End of Sale and Support - West Pier Technologies · lifecycle date list, 13 October 2026 entry · Checked 2026-10-14
59. 59
    A UK reseller reported that Avaya was waiving historic per-release upgrade fees for direct upgrades to R12.2 until the end of February, without stating the year.field report

    Avaya IP Office in 2026 · section on upgrade fees and the R12.2 waiver · Checked 2026-10-14
60. 60
    Microsoft lists Windows Server 2022 mainstream support ending 10/14/2026 06:59:59 Pacific Time and extended support ending 10/15/2031 06:59:59 Pacific Time.

    Windows Server 2022 - Microsoft Lifecycle · Support Dates table · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Avaya IP Office platform and lifecycle. WarmTransfer. https://warmtransfer.net/knowledge/avaya-ip-office-platform

@misc{warmtransfer-avaya-ip-office-platform,
  title  = {Avaya IP Office platform and lifecycle},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/avaya-ip-office-platform},
  note   = {Verified 2026-10-14}
}