Claiming and porting phone numbers in Amazon Connect

See also

Sources

1. 1
   If the customer takes longer than 30 days to respond to requests for information, the porting request may be cancelled, rescheduled or restarted from the beginning.

   How to port your numbers to Connect Customer · opening paragraph above Step 1 · Checked 2026-10-14
2. 2
   A ClaimPhoneNumber call leaves the number in one of three states, CLAIMED, IN_PROGRESS or FAILED, which DescribePhoneNumber reports.

   Get a local toll-free or DID Connect Customer phone number · Section 'API instructions for claiming phone numbers', steps 2-3 · Checked 2026-10-14
3. 3
   After a FAILED ClaimPhoneNumber result the customer has one day to retry before the number returns to inventory for other customers, and is not billed for the number during that day.

   Get a local toll-free or DID Connect Customer phone number · Section 'API instructions for claiming phone numbers', FAILED bullet and following Note · Checked 2026-10-14
4. 4
   ClaimPhoneNumber claims a number to an instance or traffic distribution group and can be called only in the AWS Region where that instance or traffic distribution group was created.

   ClaimPhoneNumber · ClaimPhoneNumber — description paragraph · Checked 2026-10-14
5. 5
   Amazon Connect support requires at least 5 business days' notice to cancel or reschedule a port that has not happened yet, and a successful cancellation resets the schedule.

   Can I cancel a scheduled phone number porting in Connect Customer? · paragraphs 2-3 and 5 · Checked 2026-10-14
6. 6
   A port-in starts with an AWS Support case under Account and billing with Service 'Connect (Number Management)' and Category 'Number Porting North America (US/Canada/Mexico)' or 'Number Porting Non-North America'.

   How to port your numbers to Connect Customer · Step 1: Create a Connect Customer support case, items 1-3 · Checked 2026-10-14
7. 7
   The port-in case description must include the instance ARN, at least one number in E.164 format, the exact flow name to map the numbers to, the requested port date and time, the current carrier, and the contact authorized to change the current service.

   How to port your numbers to Connect Customer · Step 1, item 'Under Description, include the following' · Checked 2026-10-14
8. 8
   In the Amazon Connect admin website an administrator claims a number under Channels, Phone numbers, Claim a number, choosing either a toll-free or a Direct Inward Dialing (DID) number.

   Get a local toll-free or DID Connect Customer phone number · Claim a number for your contact center, steps 2-3 · Checked 2026-10-14
9. 9
   By default, claiming and releasing numbers beyond 200% of the phone number quota within a rolling 180-day cycle blocks further claims until 180 days after the oldest released number has passed, unless AWS Support intervenes.

   Get a local toll-free or DID Connect Customer phone number · Section 'Avoid being blocked from claiming or releasing too many numbers' · Checked 2026-10-14
10. 10
    Porting requests covering more than 10 distinct number ranges or 10 distinct locations are treated as a project with their own timeline and need advance coordination with the AWS account team.

    How long does it take to port phone numbers to Connect Customer? · Section 'Port many numbers over multiple countries or carriers' · Checked 2026-10-14
11. 11
    Most porting activities complete within 15-30 minutes with possible call disruption, and carriers typically communicate a two-hour porting window to cover issues.

    What does it mean to port phone numbers to Connect Customer? · Section 'Downtime and service disruption during the porting process' · Checked 2026-10-14
12. 12
    When one LOA contains multiple numbers, individual numbers can receive different mutually agreed port dates, so status and date must be checked per number.

    How to port your numbers to Connect Customer · Step 4, Important box · Checked 2026-10-14
13. 13
    The porting procedure page directs port-in requests to an Account and billing support case under Service 'Connect (Number Management)', not to a service quota request.disputed

    How to port your numbers to Connect Customer · Step 1: Create a Connect Customer support case, items 1-2 · Checked 2026-10-14
14. 14
    The Amazon Connect service-quotas page says to use the same form as quota increase requests to submit a request to port a US number from the current carrier.disputed

    Connect Customer service quotas · Important things to know, last bullet · Checked 2026-10-14
15. 15
    A support case requesting international or special numbers must state exactly how many numbers are wanted for each country, and after approval only that exact quantity appears in the console to claim.

    Request numbers or international numbers for Connect Customer · paragraph before the procedure and final paragraph · Checked 2026-10-14
16. 16
    For numbers requested through a support case (international numbers needing documents, or numbers not available in a Region), AWS says fulfilment takes 2-6 weeks in most countries and up to 60 days in some cases.

    Request numbers or international numbers for Connect Customer · Important box at top of page · Checked 2026-10-14
17. 17
    Do not cancel the existing telecom service until the numbers have been ported and confirmed working in Amazon Connect; cancelling first releases the assignment and can lose the number.

    When do I cancel my current telecom service when porting numbers to Connect Customer? · whole page (two sentences) · Checked 2026-10-14
18. 18
    South Korean geographic numbers must be on a physical termination for at least 6 months before porting into Amazon Connect, or 3 months with a special request approved by the Korean telecom ministry.

    Guidelines for porting phone numbers to your Connect Customer project in South Korea · second bullet · Checked 2026-10-14
19. 19
    The LOA must be dated within the last 15 days when submitted.

    How to port your numbers to Connect Customer · Step 2, 'How to complete an LOA', Important criteria box · Checked 2026-10-14
20. 20
    The company name, address and contact on the LOA must match the losing carrier's Customer Service Record exactly, and AWS advises including the CSR or latest bill.

    How to port your numbers to Connect Customer · Step 2, 'How to complete an LOA', bullet on contact information · Checked 2026-10-14
21. 21
    Up to 10 toll-free numbers can be listed on the LOA; for more than 10 numbers a spreadsheet must be attached and the LOA marked 'See Attached' where the numbers would be listed.

    How to port your numbers to Connect Customer · Step 2, 'How to complete an LOA', Important criteria box · Checked 2026-10-14
22. 22
    Each LOA may list only numbers held by the same current carrier in the same country; multiple carriers or countries need multiple LOAs.

    How to port your numbers to Connect Customer · Step 2, 'How to complete an LOA', first bullet and Important criteria box · Checked 2026-10-14
23. 23
    AWS lists four common reasons a losing carrier rejects an LOA: unsatisfactory business relationship (unpaid balance or port-away fee), name or address mismatch with the CSR, number not portable, and missing information.

    Documentation requirements for porting numbers to Connect Customer · Section 'Common reasons why carriers reject an LOA' · Checked 2026-10-14
24. 24
    Incorrect information on the Letter of Authorization causes the LOA to be rejected and resets the porting timeline.

    How long does it take to port phone numbers to Connect Customer? · Section 'What affects porting timelines?' · Checked 2026-10-14
25. 25
    The Amazon Connect LOA must carry a handwritten pen-and-ink (wet) signature; AWS warns most carriers reject electronic or printed signatures.

    How to port your numbers to Connect Customer · Step 2, 'How to complete an LOA', Important criteria box · Checked 2026-10-14
26. 26
    About 3-4 days before the agreed port date, AWS Support loads the numbers into the given instance; the customer or partner then associates each number with its flow and validates the mapping.

    How to port your numbers to Connect Customer · Step 5, opening paragraph and items 1-2 · Checked 2026-10-14
27. 27
    In most cases the losing carrier picks the port date and time; a customer can request a specific date and time in the support case, and AWS checks with its carrier whether it can be met.

    How long does it take to port phone numbers to Connect Customer? · Section 'Can I choose the port date?', paragraphs 2-3 · Checked 2026-10-14
28. 28
    Each number migration performed by AWS Support takes 20-30 minutes, during which calls to that number might be blocked or fail.

    Move a Connect Customer phone number across instances · Section 'Important things to know', fourth bullet · Checked 2026-10-14
29. 29
    Before a Support-run migration the number must be removed as the outbound caller ID number on all queues, and afterwards the customer must set queue outbound numbers again; AWS Support cannot do this.

    Move a Connect Customer phone number across instances · Section 'Important things to know', third and last bullets · Checked 2026-10-14
30. 30
    A number can be self-moved between Amazon Connect instances or traffic distribution groups only when both are in the same AWS Region and account, using ListPhoneNumbersV2 and UpdatePhoneNumber; cross-Region or cross-account moves must be done by AWS Support.

    Move a Connect Customer phone number across instances · scenario list at top; Section 'Self-move: same Region and AWS account' · Checked 2026-10-14
31. 31
    Amazon Connect does not charge fees for porting numbers in; the existing carrier may charge disconnection or early-termination fees, and standard Amazon Connect usage and telephony pricing applies after the port.

    How much does porting a number to Connect Customer cost? · whole page (two paragraphs) · Checked 2026-10-14
32. 32
    A port cannot be cancelled once it has been moved to the RespOrg (Responsible Organization); it is complete, and moving the number back needs a new LOA and documents.

    Can I cancel a scheduled phone number porting in Connect Customer? · paragraph 4 · Checked 2026-10-14
33. 33
    If no numbers display for a selected country or region, or a wanted area code or prefix is not listed, the customer opens an Account and billing support case to request numbers.

    Get a local toll-free or DID Connect Customer phone number · Claim a number for your contact center, Note under step 3 · Checked 2026-10-14
34. 34
    Documents containing personal information must not be attached to the support case; AWS sends an account-specific Amazon S3 upload link for them instead.

    How to port your numbers to Connect Customer · Step 1 Important box on documents; Step 3 Note · Checked 2026-10-14
35. 35
    Addresses that can be claimed without presence, such as PO Box addresses, are not valid for number ordering or porting in any country.

    Region requirements for ordering and porting phone numbers in Connect Customer · Important box in the introduction · Checked 2026-10-14
36. 36
    Amazon does not provide premium-rate numbers or vanity/exact numbers; AWS suggests buying vanity numbers from a specialist provider and then porting them into Amazon Connect.

    Request numbers or international numbers for Connect Customer · Note box beginning 'Amazon does not provide the following' · Checked 2026-10-14
37. 37
    Numbers outside the US and Canada take two to six months for the full porting process, including document submission, provider verification and losing-provider verification.

    How long does it take to port phone numbers to Connect Customer? · Section 'Outside the US and Canada' · Checked 2026-10-14
38. 38
    EU-CENTRAL-1 and EU-WEST-2 offer the same telephony carrier coverage, so a number that cannot be ported to one cannot be ported to the other; the same applies to US-EAST-1 and US-WEST-2.

    Phone numbers that you can port to Connect Customer · Section 'Port a number to one EU Region only' · Checked 2026-10-14
39. 39
    Amazon Connect can sometimes port a subset of a number block, but some carriers require the full block; numbers left behind stay billable with the original carrier.

    Phone numbers that you can port to Connect Customer · Section 'Port a subset of numbers from a block' and its Note · Checked 2026-10-14
40. 40
    On the port date AWS's checklist has the customer confirm numbers and flows in the instance, confirm quota changes, watch traffic stop on the old platform, place test calls, have agents logged in to the CCP, and monitor inbound traffic on Amazon Connect.

    How to port your numbers to Connect Customer · Step 6, 'Steps you perform to minimize disruption to your phone services' · Checked 2026-10-14
41. 41
    To port numbers away from Amazon Connect, the customer opens a support case with Service 'Connect (Number Management)' and Category 'Phone Number Port Out', naming the instance, the numbers and the new carrier.

    Port phone numbers away from Connect Customer · numbered procedure steps 1-6 · Checked 2026-10-14
42. 42
    For a port-out, the winning carrier typically asks for proof of ownership (screenshots of the instance's numbers and of the AWS bill) and an LOA, and AWS approves only if the details match its ownership records exactly.

    Port phone numbers away from Connect Customer · 'Here's what happens next', items 2-4 · Checked 2026-10-14
43. 43
    Whether a number can be ported to Amazon Connect depends on country regulations, agreements between the losing and winning carriers, the number type and the customer's contract with the current provider; AWS confirms it through a support case.

    Phone numbers that you can port to Connect Customer · opening bulleted list and numbered steps · Checked 2026-10-14
44. 44
    The default Amazon Connect service quota for Phone numbers per instance is 10, and it is adjustable at the resource (instance) level.

    Connect Customer service quotas · Connect Customer quotas table, row 'Phone numbers per instance' · Checked 2026-10-14
45. 45
    Service quota changes needed for go-live, such as concurrent calls per instance or outbound calling countries, should be requested at least five days before the agreed port date.

    How to port your numbers to Connect Customer · Step 5, item 3 · Checked 2026-10-14
46. 46
    AWS's country requirements page says all AWS Regions are supported for ordering and porting numbers except Africa (Cape Town) and AWS GovCloud (US-West), unless a country section says otherwise.

    Region requirements for ordering and porting phone numbers in Connect Customer · introductory paragraphs before the Anguilla section · Checked 2026-10-14
47. 47
    A phone number released from an Amazon Connect instance cannot be claimed again by the same customer, and AWS may let another customer claim it.

    Release numbers that you ported to Connect Customer that you no longer need · bulleted list 'When a phone number is released from your Connect Customer instance' · Checked 2026-10-14
48. 48
    AWS documentation states that Amazon Connect Customer is the current name for the product previously called Amazon Connect, and the porting pages now refer to it as Connect Customer.

    What is Connect Customer? · What is Connect Customer? — Note at top of page · Checked 2026-10-14
49. 49
    Spanish +34 400 numbers can only make national outbound calls, block inbound calls, and cannot be ported.

    Region requirements for ordering and porting phone numbers in Connect Customer · Spain (ES) — Note after the Number portability table · Checked 2026-10-14
50. 50
    The Amazon Connect service team supports porting from 9am Monday Sydney (NSW) time to 5pm Friday Seattle (WA) time.

    How long does it take to port phone numbers to Connect Customer? · Section 'Can I choose the port date?', Important box · Checked 2026-10-14
51. 51
    AWS recommends testing call flows before the port by claiming a temporary DID or toll-free number and assigning it to the flow; that number incurs the daily number rate and per-minute charges until released.

    Verify flows before porting numbers to Connect Customer · whole page (three paragraphs) · Checked 2026-10-14
52. 52
    Thai 'porting' into Amazon Connect is a re-routing: numbers must come from E1 or SIP services, and the whole service is first routed to Amazon Connect's provider network before selected numbers are activated.

    Things to know about Thailand number porting · intro paragraph and bullets 1-3 · Checked 2026-10-14
53. 53
    When porting numbers from different carriers or different countries, a separate support ticket is submitted for each carrier and country set.

    How to port your numbers to Connect Customer · Step 1, Important box · Checked 2026-10-14
54. 54
    UIFN numbers port only at preset UIFN times, using a Service Provider Change Authorization and Designation of Agency document provided by Amazon.

    Region requirements for ordering and porting phone numbers in Connect Customer · UIFN requirements — Number portability table · Checked 2026-10-14
55. 55
    For UK numbers, geographic numbers port Monday-Friday 09:00-11:00 GMT, and non-geographic (national and toll-free) numbers port Monday-Friday 09:00-11:00 GMT or 00:00-04:00 GMT.

    Region requirements for ordering and porting phone numbers in Connect Customer · United Kingdom (GB) — Number portability table · Checked 2026-10-14
56. 56
    Porting requests for USA DID and toll-free numbers cannot be submitted more than 30 days before the porting date.

    How long does it take to port phone numbers to Connect Customer? · Important box at top of page · Checked 2026-10-14
57. 57
    US and Canadian numbers typically take two to four weeks to port once portability is verified and all required documents are correctly submitted to the carrier.

    How long does it take to port phone numbers to Connect Customer? · Section 'Inside the US and Canada' · Checked 2026-10-14
58. 58
    For US numbers, the Amazon Connect portability window is Monday-Friday 07:00-17:00 CST, and the required documents are the last invoice and the country-specific LOA.

    Region requirements for ordering and porting phone numbers in Connect Customer · United States (US) — Number portability table · Checked 2026-10-14
59. 59
    Porting is not supported for Vietnamese numbers; they are supplied through an AWS telephony partner and agents using them must be physically located in Vietnam.

    Region requirements for ordering and porting phone numbers in Connect Customer · Vietnam (VN) — ordering table, 'Additional requirements for Vietnam', and Number portability · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Claiming and porting phone numbers in Amazon Connect. WarmTransfer. https://warmtransfer.net/knowledge/amazon-connect-number-porting

@misc{warmtransfer-amazon-connect-number-porting,
  title  = {Claiming and porting phone numbers in Amazon Connect},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/amazon-connect-number-porting},
  note   = {Verified 2026-10-14}
}