What is Connect Customer?

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS documentation states that Amazon Connect Customer is the current name for the product previously called Amazon Connect. in context
• AWS documentation states that the legacy Amazon Connect contact centre product is now called Amazon Connect Customer, and that Amazon Connect now refers to a portfolio of agentic solutions for business functions. in context
• Amazon Connect Customer is the current name for the product previously called Amazon Connect; the name Amazon Connect now refers to a set of agentic AI solutions for different business functions. in context
• Amazon Connect Customer is priced on a pay-for-what-you-use basis. in context
• Amazon Connect Customer is the current name for the contact center product previously called Amazon Connect; Amazon Connect is now the name for a set of agentic AI solutions across business functions. in context
• AWS documentation states that Amazon Connect Customer is the current name for the product previously called Amazon Connect, and that Amazon Connect now names a set of agentic AI solutions for different business functions. in context

Cite this source record

APA

WarmTransfer. (2026, September 7). What is Connect Customer?. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-what-is-connect-customer

BibTeX

@misc{warmtransfer-aws-connect-what-is-connect-customer,
  title  = {What is Connect Customer?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-what-is-connect-customer},
  note   = {Amazon Web Services, accessed 2026-09-07}
}