Setting up call recording in Webex Calling

See also

Sources

1. 1
   For Always and Always with Pause/Resume, the administrator selects which incoming and outgoing calls to record by source (Internal, PSTN or both), and all options are selected by default.

   Manage call recording for Webex Calling · Enable call recording for a user / call direction and source step · Checked 2026-10-01
2. 2
   When a user is set to Call Record Always, no recording controls appear to the user in the Webex App.

   Webex App | Record your phone calls · Recording modes list · Checked 2026-10-01
3. 3
   Through the Converged Recordings APIs only a compliance officer can permanently delete a recording so that it is purged from Webex.

   Getting Started with the Converged Recordings APIs for Webex Calling · API capabilities / delete operations · Checked 2026-10-01
4. 4
   Compliance officer access to the Converged Recordings APIs uses the spark-compliance:recordings_read and spark-compliance:recordings_write scopes, distinct from the spark-admin and spark user scopes.

   Getting Started with the Converged Recordings APIs for Webex Calling · Scopes section · Checked 2026-10-01
5. 5
   The Converged Recordings APIs for Webex Calling require Webex to be selected as the call recording provider in Control Hub.

   Getting Started with the Converged Recordings APIs for Webex Calling · Prerequisites section · Checked 2026-10-01
6. 6
   Access to call recordings from the Webex App is available only when the user is configured with Webex as the call recording provider.

   Webex App | Access call recordings · Note at top of article · Checked 2026-10-01
7. 7
   Users open their call recordings in the Webex App desktop client from Calling > Recordings, where they can play, email or delete them.

   Webex App | Access call recordings · Desktop steps · Checked 2026-10-01
8. 8
   The Webex App shows a visual indicator while a call is recorded, and parties may hear an announcement or beeps depending on administrator settings.

   Webex App | Record your phone calls · Start recording steps · Checked 2026-10-01
9. 9
   Up to 200 recordings can be selected at once on the Control Hub recordings page for bulk delete or reassignment.

   Manage call recording for Webex Calling · Manage call recordings in Control Hub / bulk selection · Checked 2026-10-01
10. 10
    CallCabinet recording is available only to Webex Calling customers hosted in the U.S. region.

    Manage call recording for Webex Calling · CallCabinet section · Checked 2026-10-01
11. 11
    The organization or location Call Recording settings include Play announcement for inbound PSTN calls and Play announcement for outbound PSTN calls, with an optional announcement delay of up to 60 seconds.

    Manage call recording for Webex Calling · Compliance announcement section · Checked 2026-10-01
12. 12
    The Compliance officer function is enabled for a Full Administrator from Management > Users > user > Administrator roles by checking Compliance officer under Functions.

    Manage call recording for Webex Calling · Assign the compliance officer role · Checked 2026-10-01
13. 13
    For each recording announcement the administrator can keep the standard announcement or select a different one, including an uploaded .wav file.

    Manage call recording for Webex Calling · Compliance announcement section / custom announcements · Checked 2026-10-01
14. 14
    The Webex Calling recording article also states that Dubber is chosen as the default provider because Dubber Go is included at no extra cost.disputed

    Manage call recording for Webex Calling · Enable call recording for an organization / note under provider step · Checked 2026-10-01
15. 15
    The Webex Calling recording article states that Webex is the default call recording provider.disputed

    Manage call recording for Webex Calling · Enable call recording for an organization / provider selection · Checked 2026-10-01
16. 16
    For deleted recordings the administrator can choose Purge immediately or Follow the retention policy, and the latter is available only with Pro Pack.

    Ensure regulatory compliance of Webex Calling content · Configure retention policy / Deleted recording · Checked 2026-10-01
17. 17
    On a desk phone the PauseRec and ResumeRec softkeys pause and resume recording for users set to On Demand or Always with pause/resume.

    Control your call recordings on your desk phone · Pause and resume a recording · Checked 2026-10-01
18. 18
    On a desk phone, users with On Demand recording start recording with the Record softkey and stop it with the StopRec softkey.

    Control your call recordings on your desk phone · Start and stop a recording · Checked 2026-10-01
19. 19
    Recorded call direction is set by how the call starts for the recorded user or workspace and does not change when a feature such as transfer changes the user's role in the call.

    Manage call recording for Webex Calling · Enable call recording for a user / notes on call direction · Checked 2026-10-01
20. 20
    The administrator who enables a user for Dubber recording is also added to the Dubber account as an administrator and can use the Dubber portal to add administrators or reassign licenses.

    Manage call recording for Webex Calling · Dubber section · Checked 2026-10-01
21. 21
    With Dubber as the provider, user provisioning into Dubber is automated, and Dubber Go accounts are created even if the organization has no Dubber account.

    Manage call recording for Webex Calling · Dubber section · Checked 2026-10-01
22. 22
    Each Dubber Go recording is stored for 30 days.

    Manage call recording for Webex Calling · Dubber section / Dubber Go · Checked 2026-10-01
23. 23
    With Dubber Go, only users can access and manage their own recordings from their Dubber portal.

    Manage call recording for Webex Calling · Dubber section / Dubber Go · Checked 2026-10-01
24. 24
    Upgrading from Dubber Go to a paid Dubber subscription is done through Dubber Support, and on migration automatic deletion stops and unlimited retention begins.

    Manage call recording for Webex Calling · Dubber section / paid subscriptions · Checked 2026-10-01
25. 25
    Selecting Dubber requires accepting Dubber's terms of service in Control Hub, after which Webex Calling shares the customer name, the user location's time zone and each user's first name, last name and email with Dubber.

    Manage call recording for Webex Calling · Dubber section / terms of service · Checked 2026-10-01
26. 26
    To give users access to a virtual line's Dubber recordings, the administrator creates a Team in the Dubber admin portal with the virtual line's Dub point as contributor and other users as listeners.

    Manage call recording for Webex Calling · Dubber section / virtual lines · Checked 2026-10-01
27. 27
    Eleveo recording is available to Webex Calling customers hosted in the Europe and United States regions.

    Manage call recording for Webex Calling · Eleveo section · Checked 2026-10-01
28. 28
    The system takes approximately 1 to 30 days to delete expired Webex Calling compliance data.

    Ensure regulatory compliance of Webex Calling content · Configure retention policy / note · Checked 2026-10-01
29. 29
    The organization's Call Recording Failure setting offers Proceed with the call no announcement (default), Proceed with the call with an announcement, or End the call with an announcement.

    Manage call recording for Webex Calling · Enable call recording for an organization / Call Recording Failure · Checked 2026-10-01
30. 30
    When an auto attendant, call queue or hunt group receives a call directly, the compliance announcement plays in the language set for that feature.

    Manage call recording for Webex Calling · Compliance announcement section / language note · Checked 2026-10-01
31. 31
    In Always and Always with Pause/Resume modes a call is recorded only when its direction and source are among the selected filters.

    Manage call recording for Webex Calling · Enable call recording for a user / notes on recording modes · Checked 2026-10-01
32. 32
    In Webex for Government, deleted call recordings stay in a trash bin for 30 days before they are permanently purged.

    Manage Call Recording with Webex Calling in Webex for Government · Storage and retention section · Checked 2026-10-01
33. 33
    In Webex for Government, the call recording provider options are Webex or None.

    Manage Call Recording with Webex Calling in Webex for Government · Enable call recording for an organization · Checked 2026-10-01
34. 34
    Media optimization (ICE) and call recording each add a small audio delay at the start of a call, and together the delay is slightly longer.

    Manage call recording for Webex Calling · Limitations / audio delay note · Checked 2026-10-01
35. 35
    Imagicle, CallCabinet, Eleveo and MiaRec are not auto-provisioned from Control Hub; the administrator accepts the provider's terms of service and contacts the provider to provision the account.

    Manage call recording for Webex Calling · Imagicle, CallCabinet, Eleveo and MiaRec sections · Checked 2026-10-01
36. 36
    Users with a Webex Calling Standard license can record only with Webex as the provider.

    Manage call recording for Webex Calling · Prerequisites / license requirements · Checked 2026-10-01
37. 37
    Recording through a third-party provider requires a Webex Calling Professional license.

    Manage call recording for Webex Calling · Prerequisites / license requirements · Checked 2026-10-01
38. 38
    A location can keep the organization's default recording provider or override it under Management > Locations > location > Calling > Call Handling > Call recording settings, and the location setting overrides the organization selection.

    Manage call recording for Webex Calling · Enable call recording for a location · Checked 2026-10-01
39. 39
    Under Services > Calling > Features > Recording > Manage, a compliance officer can play, download, delete and reassign the owner of Webex-provider recordings.

    Manage call recording for Webex Calling · Manage call recordings in Control Hub · Checked 2026-10-01
40. 40
    MiaRec recording is available only to Webex Calling customers hosted in the United States region.

    Manage call recording for Webex Calling · MiaRec section · Checked 2026-10-01
41. 41
    Administrators without the Compliance officer permission see only the Delete and Reassign options for recordings.

    Manage call recording for Webex Calling · Manage call recordings in Control Hub / note · Checked 2026-10-01
42. 42
    In On Demand mode a recording starts on the server when the call starts, and it is kept only if the user selects Start recording; the user can also pause and resume.

    Webex App | Record your phone calls · Recording modes list / On Demand · Checked 2026-10-01
43. 43
    The organization-level recording provider is chosen in Control Hub under Services > Calling > Settings > Services, in the Call Recording section's provider list, followed by Save.

    Manage call recording for Webex Calling · Enable call recording for an organization / procedure · Checked 2026-10-01
44. 44
    Partner administrators cannot be given the Compliance officer role.

    Manage call recording for Webex Calling · Assign the compliance officer role / note · Checked 2026-10-01
45. 45
    The Pause/Resume Notification setting plays either a beep or an announcement when the user pauses or resumes a recording.

    Manage call recording for Webex Calling · Enable call recording for a user / Pause/Resume Notification · Checked 2026-10-01
46. 46
    Webex Calling call recording can use Webex as the built-in provider or one of the Cisco-verified third-party providers Dubber, Imagicle, CallCabinet, Eleveo and MiaRec.

    Manage call recording for Webex Calling · Overview / call recording providers list · Checked 2026-10-01
47. 47
    The Record voice messaging option treats voice messages as incoming calls with the source set by the caller, and is unavailable when both incoming internal and incoming PSTN recording are off.

    Manage call recording for Webex Calling · Enable call recording for a user / Record voice messaging · Checked 2026-10-01
48. 48
    The Webex Calling feature access codes for call recording are *44 to record, *45 to stop, *48 to pause and *49 to resume.

    Feature access codes for Webex Calling · Feature access code table / Call Recording rows · Checked 2026-10-01
49. 49
    The Control Hub recording modes for a user, workspace or virtual line are On Demand, Always, Always with Pause/Resume and Never, with Never as the default.

    Manage call recording for Webex Calling · Enable call recording for a user / recording mode step · Checked 2026-10-01
50. 50
    By default a reminder tone plays every 20 seconds during a recorded call, and the interval can be set from 10 to 90 seconds.

    Manage call recording for Webex Calling · Enable call recording for a user / Repeat tone · Checked 2026-10-01
51. 51
    The one-year retention described in the recording article and the 360-day default in the retention article likely describe the same default for organizations without Pro Pack.inferred

    Ensure regulatory compliance of Webex Calling content · Configure retention policy, read against cisco-help-ilga4-webex-calling-recording storage and retention section · Checked 2026-10-01
52. 52
    Organization administrators must manually delete recordings created before the configurable compliance period was set.

    Ensure regulatory compliance of Webex Calling content · Configure retention policy / note · Checked 2026-10-01
53. 53
    The Webex Calling recording retention period is set in Control Hub under Management > Organization settings, Data Retention section, in the Configure retention policy dialog.

    Ensure regulatory compliance of Webex Calling content · Configure retention policy · Checked 2026-10-01
54. 54
    With a Pro Pack license the Webex Calling recording retention period can be set from 7 to 3,600 days; without Pro Pack it is fixed at 360 days.

    Ensure regulatory compliance of Webex Calling content · Configure retention policy · Checked 2026-10-01
55. 55
    Shared lines use the call recording settings of the primary user.

    Manage call recording for Webex Calling · Limitations / shared lines · Checked 2026-10-01
56. 56
    For a Standard-licensed user, Control Hub shows the call recording option only when the user's location has Webex as its recording provider.

    Manage call recording for Webex Calling · Enable call recording for a user / note for Standard license · Checked 2026-10-01
57. 57
    User and workspace settings include separate Play recording start/stop announcement toggles for PSTN calls and for internal calls, and the announcement is not included in the recording.

    Manage call recording for Webex Calling · Enable call recording for a user / Recording start/stop announcement · Checked 2026-10-01
58. 58
    The repeat tone can be played for all participants, PSTN parties only, or internal parties only.

    Manage call recording for Webex Calling · Enable call recording for a user / Play tone for · Checked 2026-10-01
59. 59
    Transcripts of Webex-provider call recordings are available only for English-language calls.

    Manage call recording for Webex Calling · Transcripts note · Checked 2026-10-01
60. 60
    Recording for a user is enabled in Control Hub under Management > Users > user > Calling > User Call Experience by turning on the Call Recording toggle.

    Manage call recording for Webex Calling · Enable call recording for a user · Checked 2026-10-01
61. 61
    The Webex App user guide describes an On Demand with User Initiated Start mode in which each start creates a separate recording on the server.

    Webex App | Record your phone calls · Recording modes list / On Demand with User Initiated Start · Checked 2026-10-01
62. 62
    User and workspace recording settings include a View and play call recordings toggle.

    Manage call recording for Webex Calling · Enable call recording for a user / optional settings · Checked 2026-10-01
63. 63
    For a virtual line assigned to a Webex App user, call recording is currently supported only in the Always mode.

    Manage call recording for Webex Calling · Enable call recording for a virtual line / note · Checked 2026-10-01
64. 64
    Recording for a virtual line is enabled under Services > Calling > Virtual Lines > line > Calling > User Call Experience with the Call Recording toggle.

    Manage call recording for Webex Calling · Enable call recording for a virtual line · Checked 2026-10-01
65. 65
    When Webex is the selected provider, the administrator chooses a storage region for the recordings; third-party providers do not show this option.

    Manage call recording for Webex Calling · Enable call recording for an organization / Storage region step · Checked 2026-10-01
66. 66
    Webex-provider recordings are configured with a one-year retention period and 100 GB of storage per organization.

    Manage call recording for Webex Calling · Webex call recording storage and retention · Checked 2026-10-01
67. 67
    Recording for a workspace is enabled under Management > Workspaces > workspace > Calling > Call Experience with the Call Recording toggle.

    Manage call recording for Webex Calling · Enable call recording for a workspace · Checked 2026-10-01
68. 68
    A workspace needs a Professional license to be recorded.

    Manage call recording for Webex Calling · Prerequisites / license requirements · Checked 2026-10-01

Documents

Cite this page

WarmTransfer. (2026, October 1). Setting up call recording in Webex Calling. WarmTransfer. https://warmtransfer.net/guides/webex-calling-call-recording-setup

@misc{warmtransfer-webex-calling-call-recording-setup,
  title  = {Setting up call recording in Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/guides/webex-calling-call-recording-setup},
  note   = {Verified 2026-10-01}
}