Zoom Phone licenses and calling plans

See also

Sources

1. 1
   Zoom Phone add-ons can be purchased by both Native and BYOC-C or BYOC-P customers.

   Overview | Zoom Technical Library · Overview > Licenses, Calling Plans, and Add-ons · Checked 2026-10-14
2. 2
   A Zoom Phone admin buys licenses under Billing > Current Plans (Add Zoom Phone), assigns the Zoom Phone license under User Management > Users, sets the calling plan on the user's Profile tab under Phone System Management > Users & Rooms, then adds a phone number.

   Set up Zoom licenses, SMS, and admin - Phone - Zoom Developer Docs · Section on setting up Zoom Phone licenses · Checked 2026-10-14
3. 3
   The Zoom Phone API defines plan type 3000 as ZP_PRO, 3010 as BASIC and 3040 as ZP_COMMON_AREA.

   Zoom Phone calling plans - API - Zoom Developer Docs · Plan code table rows 3000, 3010 and 3040 · Checked 2026-10-14
4. 4
   Zoom's October 2025 Number Management API migration introduced a new List calling plans method and deprecated the Zoom Phone List plan information method.

   Zoom Number Management API migration · New Zoom Number Management APIs > Phone plans; Deprecated Zoom Phone APIs > Phone plans · Checked 2026-10-14
5. 5
   Zoom Phone calling plan types for Japan and two European groupings (EURA and EURB) exist in the API but are not among the Regional plans named on Zoom's public pricing and coverage FAQs, suggesting some plans are sold only through sales channels or are legacy.inferred

   Zoom Phone calling plans - API - Zoom Developer Docs · Plan code table rows 103, 104, 107, 203, 204, 207 compared with coverage page FAQ · Checked 2026-10-14
6. 6
   The Zoom Phone API maps plan type 4010 to ZP_PREMIUM_ADDON, ZP_POWER_USER and ZP_POWER_PACK, and plan type 4000 to INTERNATIONAL_SELECT_ADDON.

   Zoom Phone calling plans - API - Zoom Developer Docs · Plan code table rows 4000 and 4010 · Checked 2026-10-14
7. 7
   The Zoom Phone API defines metered calling plan types 100-107 and unlimited calling plan types 200-207 for US_CA, AU_NZ, GB_IE, EURA, EURB and JP regions.

   Zoom Phone calling plans - API - Zoom Developer Docs · Plan code table rows 100-107 and 200-207 · Checked 2026-10-14
8. 8
   The Zoom Phone API defines calling plan type 1000 as UNLIMITED_DOMESTIC_SELECT and type 1001 as METERED_GLOBAL_SELECT.

   Zoom Phone calling plans - API - Zoom Developer Docs · Plan code table rows 1000 and 1001 · Checked 2026-10-14
9. 9
   The Zoom Phone API defines separate calling plan types for Zoom Phone bundled with Pro, Business and Enterprise meeting plans, such as 40200 MEETINGS_PRO_UNLIMITED_US_CA and 51000 MEETINGS_BUS_GLOBAL_SELECT.

   Zoom Phone calling plans - API - Zoom Developer Docs · Plan code table rows 40200-71000 · Checked 2026-10-14
10. 10
    A Zoom Phone Basic license includes extension-to-extension dialing, voicemail, mobile device support, emergency calling and call hold, with nomadic E911 limited to the U.S. and Canada.

    Licenses, Calling Plans, and Add-ons (Zoom Phone Blue Paper) · Feature comparison table, Zoom Phone Basic column · Checked 2026-10-14
11. 11
    Every Zoom Phone user or device requires a Zoom Phone Basic license to access core PBX features.

    Overview | Zoom Technical Library · Overview > Licenses, Calling Plans, and Add-ons · Checked 2026-10-14
12. 12
    A Zoom Phone Basic license can receive transferred or forwarded inbound PSTN calls but restricts transfer and forwarding to internal extensions and does not include outbound PSTN dialing.

    Licenses, Calling Plans, and Add-ons (Zoom Phone Blue Paper) · Feature comparison table, Zoom Phone Basic column (call transfer/forwarding and outbound PSTN dialing rows) · Checked 2026-10-14
13. 13
    Zoom Phone plans renew monthly or annually online, while quarterly billing and one-, two- or three-year prepaid packages are available through Zoom Sales.

    Zoom Phone Pricing · Footnotes: billing · Checked 2026-10-14
14. 14
    Some Zoom pricing plans include bundled licenses that, when applied to a user, may automatically apply a Zoom Phone calling plan and add-on features.

    Overview | Zoom Technical Library · Overview > Licenses, Calling Plans, and Add-ons (bundled licenses paragraph) · Checked 2026-10-14
15. 15
    Zoom's Business Plus bundle, combining Zoom Workplace Business with Zoom Phone, was listed at USD 29.00 per user per month billed monthly or USD 24.50 billed annually.

    Zoom Phone Pricing · Plan card: Business Plus · Checked 2026-10-14
16. 16
    Zoom's Business Plus bundle includes unlimited domestic online fax, whereas the standalone US & CA Unlimited plan caps online fax at 50 pages per month.

    Zoom Phone Pricing · Fax footnote and plan comparison row for online fax · Checked 2026-10-14
17. 17
    Zoom Phone BYOC-C customers choose carriers from Zoom's Provider Exchange of pre-approved providers and contract with them directly.

    Bring Your Own Carrier, Cloud Peering (BYOC-C) (Zoom Phone Blue Paper) · Carrier selection paragraph · Checked 2026-10-14
18. 18
    A Zoom Phone BYOC-C deployment requires a separate bill from the chosen carrier in addition to the Zoom Phone bill.

    Bring Your Own Carrier, Cloud Peering (BYOC-C) (Zoom Phone Blue Paper) · Carrier selection and billing paragraph · Checked 2026-10-14
19. 19
    Zoom Phone accounts using BYOC incur usage charges from the underlying carrier rather than through a Zoom calling plan.

    Overview | Zoom Technical Library · Overview > Licenses, Calling Plans, and Add-ons · Checked 2026-10-14
20. 20
    Zoom's Customer Engagement Pack product page states the pack can be added to any Zoom Phone license.disputed

    Customer Engagement Pack | Zoom · Pricing / eligibility section · Checked 2026-10-14
21. 21
    Zoom's Customer Engagement Pack for Zoom Phone, announced on 17 February 2026, was formerly known as Power Pack.

    Customer Engagement Pack for Zoom Phone (Zoom blog) · Article opening paragraph · Checked 2026-10-14
22. 22
    The Zoom Phone Customer Engagement Pack is sold as an add-on and is also included in select Zoom Workplace Enterprise plans.

    Customer Engagement Pack for Zoom Phone (Zoom blog) · Availability paragraph · Checked 2026-10-14
23. 23
    Zoom's Phone blue paper describes the Customer Engagement Pack as an optional add-on for Licensed (non-basic) Zoom Phone users.disputed

    User Experience (Zoom Phone Blue Paper) · Customer Engagement Pack (Add-On) section, first paragraph · Checked 2026-10-14
24. 24
    The Zoom Phone Customer Engagement Pack is priced per user, billed either monthly or annually, with no dollar amount shown on its product page.

    Customer Engagement Pack | Zoom · Pricing section · Checked 2026-10-14
25. 25
    The Zoom Phone Customer Engagement Pack includes call queue real-time and historical reports, auto receptionist and Team SMS historical reports, and user performance reports.

    User Experience (Zoom Phone Blue Paper) · Customer Engagement Pack (Add-On) > Analytics and reporting · Checked 2026-10-14
26. 26
    The Zoom Phone Team SMS thread summary feature requires the Customer Engagement Pack add-on.

    User Experience (Zoom Phone Blue Paper) · Customer Engagement Pack (Add-On) > Team SMS Thread Summary · Checked 2026-10-14
27. 27
    In China, Zoom Phone Native offers metered calling only and emergency services are not available.

    Zoom Phone Native (Zoom Phone Blue Paper) · Asia-Pacific country list, China footnotes · Checked 2026-10-14
28. 28
    Zoom's Common Area license applies to non-user devices such as common area phones, hoteling desk phones, Zoom Phone appliances, Zoom Rooms, fax and paging devices, door release devices, postage machines and ATA ports.

    Licenses, Calling Plans, and Add-ons (Zoom Phone Blue Paper) · Note callout on Common Area Licenses · Checked 2026-10-14
29. 29
    A Zoom Phone Common Area license includes IP desk phone registration, hot desking, outbound PSTN dialing, voicemail and emergency calling, but hold, transfer and forwarding are internal-only.

    Licenses, Calling Plans, and Add-ons (Zoom Phone Blue Paper) · Feature comparison table, Zoom Phone Common Area column · Checked 2026-10-14
30. 30
    Zoom's global coverage page states that Zoom Phone provides local telephony service across 50+ countries.disputed

    VoIP International Calls: Coverage In 45+ Countries | Zoom · Coverage stat block near page top · Checked 2026-10-14
31. 31
    For Zoom Phone Basic and Common Area licenses, emergency calling requires an Emergency Number Pool when no direct inward dial number is assigned.

    Licenses, Calling Plans, and Add-ons (Zoom Phone Blue Paper) · Feature comparison table footnote 1 · Checked 2026-10-14
32. 32
    Zoom launched the Zoom Phone Global Select plan on 17 August 2020 at USD 20 per user per month for unlimited domestic calling in countries where Zoom provides PSTN service.

    Get Zoom Phone Service in 40+ Countries & Territories for One Flat Monthly Price · Article body, Global Select paragraph · Checked 2026-10-14
33. 33
    Each Zoom Phone Pro Global Select license includes a local direct dial number and unlimited domestic calling.

    Zoom Phone Pricing · FAQ: What is included in Pro Global Select? · Checked 2026-10-14
34. 34
    Zoom positions the Global Select plan for companies with locations across multiple countries.

    Zoom Phone Pricing · FAQ: Who is the Global Select plan best suited for? · Checked 2026-10-14
35. 35
    Zoom Phone India is a BYOC-P offering per licensed service area that requires payment in Indian Rupees, an Indian registered business entity and a GSTIN in the state of service.

    Overview | Zoom Technical Library · Overview > Zoom Phone India · Checked 2026-10-14
36. 36
    At the August 2020 Global Select launch, Zoom's international calling add-on provided unlimited calling to 18 countries and territories.

    Get Zoom Phone Service in 40+ Countries & Territories for One Flat Monthly Price · Article body, international add-on paragraph · Checked 2026-10-14
37. 37
    Zoom offers unlimited international calling as an optional add-on to its Unlimited Domestic Select plan.

    VoIP International Calls: Coverage In 45+ Countries | Zoom · FAQ: Unlimited Domestic Select (add-on sentence) · Checked 2026-10-14
38. 38
    Zoom Phone Licensed and Pro users add IP desk phone registration, call queue and shared line group membership, auto receptionist, barge/monitor/whisper, hot desking, call recording, call park, outbound PSTN dialing, SMS/MMS, dial-by-name and online fax to the Basic feature set.

    Licenses, Calling Plans, and Add-ons (Zoom Phone Blue Paper) · Feature comparison table, Zoom Phone Licensed and Pro column · Checked 2026-10-14
39. 39
    Zoom's Zoom Phone Native blue paper page states that the Native service is offered in 48 countries through 17 global data centers.disputed

    Zoom Phone Native (Zoom Phone Blue Paper) · Page heading of Zoom Phone Native · Checked 2026-10-14
40. 40
    Zoom Phone Native users need a calling plan in order to make outbound calls.

    Overview | Zoom Technical Library · Overview > Licenses, Calling Plans, and Add-ons · Checked 2026-10-14
41. 41
    A Zoom Phone customer can add a BYOC-C cloud peering provider alongside Zoom Phone Native to reach countries that Native does not cover.

    Bring Your Own Carrier, Cloud Peering (BYOC-C) (Zoom Phone Blue Paper) · Combining with Zoom Phone Native paragraph · Checked 2026-10-14
42. 42
    In Zoom Phone, a calling plan elevates a Basic-licensed user to Licensed or Pro status, and add-ons can supplement that.

    Licenses, Calling Plans, and Add-ons (Zoom Phone Blue Paper) · Zoom Phone Licenses (introduction paragraph) · Checked 2026-10-14
43. 43
    Zoom's Pro Plus bundle, combining Zoom Workplace Pro with Zoom Phone unlimited US and Canada domestic calling, was listed at USD 24.00 per user per month billed monthly or USD 20.50 billed annually.

    Zoom Phone Pricing · Plan card: Pro Plus · Checked 2026-10-14
44. 44
    Zoom markets Zoom Phone Regional plans for US/Canada, United Kingdom/Ireland and Australia/New Zealand, each with a direct dial number and domestic calling within the named region.

    VoIP International Calls: Coverage In 45+ Countries | Zoom · FAQ: plan types (Regional Plan entries) · Checked 2026-10-14
45. 45
    Zoom describes its Unlimited Domestic Select plan as covering domestic calling across 40+ countries under one rate plan, with a direct dial number per license.

    VoIP International Calls: Coverage In 45+ Countries | Zoom · FAQ: Unlimited Domestic Select · Checked 2026-10-14
46. 46
    Zoom appears to use Global Select, Pro Global Select and Unlimited Domestic Select as names for the same multi-country domestic calling plan, while its API separately defines an unlimited and a metered Select plan type.inferred

    Zoom Phone calling plans - API - Zoom Developer Docs · Plan codes 1000 UNLIMITED_DOMESTIC_SELECT and 1001 METERED_GLOBAL_SELECT; compared with pricing FAQ and coverage FAQ wording · Checked 2026-10-14
47. 47
    Zoom Phone SMS/MMS availability for licensed users varies by country, and Zoom directs buyers to the account team to confirm it.

    Licenses, Calling Plans, and Add-ons (Zoom Phone Blue Paper) · Feature comparison table footnote 2 · Checked 2026-10-14
48. 48
    Zoom states that toll-free, ITFS, virtual service, national and shared-cost numbers are available in up to 56 countries for Zoom Phone.

    VoIP International Calls: Coverage In 45+ Countries | Zoom · Coverage stat block: toll-free and other number types · Checked 2026-10-14
49. 49
    Zoom offers live chat support for accounts with subscriptions over USD 10 per month and live phone support for accounts over USD 200 per month.

    Zoom Phone Pricing · Footnotes: Live Chat Support and Live Phone Support · Checked 2026-10-14
50. 50
    Zoom Phone list prices exclude sales tax, VAT or other consumption taxes, which depend on jurisdiction, exemption status and the sold-to address.

    Zoom Phone Pricing · Footnotes: taxes · Checked 2026-10-14
51. 51
    The Zoom Phone US & CA Unlimited plan includes one domestic phone number, domestic SMS and MMS, call recording and 50 pages per month of domestic online fax.

    Zoom Phone Pricing · Plan card: US & CA Unlimited line items and fax footnote · Checked 2026-10-14
52. 52
    International calling on the Zoom Phone US & CA Unlimited plan is metered rather than unlimited.

    Zoom Phone Pricing · Plan card: US & CA Unlimited, line item International calling (metered) · Checked 2026-10-14
53. 53
    Zoom's public pricing page listed the Zoom Phone US & CA Unlimited plan at USD 18.00 per user per month billed monthly or USD 16.00 per user per month billed annually.

    Zoom Phone Pricing · Plan card: US & CA Unlimited (monthly and annual toggles) · Checked 2026-10-14
54. 54
    The Zoom Phone Pro plan provides advanced calling features without a direct dial number.

    Zoom Phone Pricing · FAQ: Zoom Phone Pro · Checked 2026-10-14
55. 55
    The Zoom Phone Pro plan is the plan used for Bring-Your-Own-Carrier deployments.

    Zoom Phone Pricing · FAQ: Zoom Phone Pro · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Zoom Phone licenses and calling plans. WarmTransfer. https://warmtransfer.net/knowledge/zoom-phone-licensing-plans

@misc{warmtransfer-zoom-phone-licensing-plans,
  title  = {Zoom Phone licenses and calling plans},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/zoom-phone-licensing-plans},
  note   = {Verified 2026-10-14}
}