Configuring Zoom Contact Center Agentic AI Expert Assist

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085176

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom's article on configuring Agentic AI Expert Assist lists a Zoom Contact Center Elite license as the license prerequisite. disputed in context
• Admins configure Agentic AI Expert Assist in the Zoom web portal under AI Studio > AI Expert Assist, choosing AI Expert Assist Agentic and then adding an AI agent. in context
• Agentic AI Expert Assist saves configurations automatically with Draft, Published and Archived statuses and includes an admin simulator for testing recommendations. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Configuring Zoom Contact Center Agentic AI Expert Assist. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0085176-config-agentic-aiea

BibTeX

@misc{warmtransfer-zoom-support-kb0085176-config-agentic-aiea,
  title  = {Configuring Zoom Contact Center Agentic AI Expert Assist},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0085176-config-agentic-aiea},
  note   = {Zoom Communications, accessed 2026-10-02}
}