Integrating Zoom Virtual Agent with Zoom Phone

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081867

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Using a ZVA voice agent as a Zoom Phone receptionist requires a Zoom Phone license and a Zoom Virtual Agent for voice license, plus an admin role with the Virtual Agent permission. in context
• On Zoom Phone, a ZVA receptionist routes with a Zoom_phone_routing tool, books appointments through an Appointment_scheduling tool tied to Zoom Scheduler, and transfers by name to users, call queues, shared lines, common areas or auto receptionists. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Integrating Zoom Virtual Agent with Zoom Phone. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0081867-zva-with-zoom-phone

BibTeX

@misc{warmtransfer-zoom-support-kb0081867-zva-with-zoom-phone,
  title  = {Integrating Zoom Virtual Agent with Zoom Phone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0081867-zva-with-zoom-phone},
  note   = {Zoom Communications, accessed 2026-10-02}
}