Source note · Zoom Virtual Agent and Zoom AI for contact centers
Using a ZVA voice agent as a Zoom Phone receptionist requires a Zoom Phone license and a Zoom Virtual Agent for voice license, plus an admin role with the Virtual Agent permission.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrating Zoom Virtual Agent with Zoom Phone — Zoom Communications · tier 2 current vendor documentation · Prerequisites section
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-phone-integration-licenses. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-phone-integration-licenses
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-phone-integration-licenses,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-phone-integration-licenses},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-phone-integration-licenses},
note = {Source note zoom-virtual-agent-phone-integration-licenses, checked 2026-10-02}
}