Source note · Zoom Virtual Agent and Zoom AI for contact centers
On Zoom Phone, a ZVA receptionist routes with a Zoom_phone_routing tool, books appointments through an Appointment_scheduling tool tied to Zoom Scheduler, and transfers by name to users, call queues, shared lines, common areas or auto receptionists.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- zoom-phone-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrating Zoom Virtual Agent with Zoom Phone — Zoom Communications · tier 2 current vendor documentation · Routing and scheduling skills sections
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-phone-routing-tools. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-phone-routing-tools
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-phone-routing-tools,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-phone-routing-tools},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-phone-routing-tools},
note = {Source note zoom-virtual-agent-phone-routing-tools, checked 2026-10-02}
}