Changing Zoom Contact Center messaging queue settings

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0077580

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A messaging queue offers a Most Available distribution method, which routes to the agent with the lowest workload, in addition to Longest Idle, Longest Idle while Ready, Sequential, Rotating, Simultaneous and Do Not Distribute. in context
• A messaging queue's overflow options are to reply with a goodbye message and then disconnect, or to route to another queue on the same channel. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Changing Zoom Contact Center messaging queue settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0077580-messaging-queue-settings

BibTeX

@misc{warmtransfer-zoom-support-kb0077580-messaging-queue-settings,
  title  = {Changing Zoom Contact Center messaging queue settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0077580-messaging-queue-settings},
  note   = {Zoom, accessed 2026-09-30}
}