Configuring Zoom Contact Center Classic AI Expert Assist

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0073563

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Classic AI Expert Assist requires a Zoom Contact Center license: either Elite, or Basic/Essential with the AI Expert Assist add-on. in context
• Classic AI Expert Assist matches what the consumer says against an intent group or the knowledge base, and admins set a knowledge base threshold, escalation conditions and tough topics per instance. in context
• A Classic AI Expert Assist instance is tied to a voice, messaging or email queue under Contact Center Management > Queue > Policy tab, so the queue must exist first. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Configuring Zoom Contact Center Classic AI Expert Assist. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0073563-config-classic-aiea

BibTeX

@misc{warmtransfer-zoom-support-kb0073563-config-classic-aiea,
  title  = {Configuring Zoom Contact Center Classic AI Expert Assist},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0073563-config-classic-aiea},
  note   = {Zoom Communications, accessed 2026-10-02}
}