Source note · Zoom Virtual Agent and Zoom AI for contact centers
A Classic AI Expert Assist instance is tied to a voice, messaging or email queue under Contact Center Management > Queue > Policy tab, so the queue must exist first.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- ai-expert-assist
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configuring Zoom Contact Center Classic AI Expert Assist — Zoom Communications · tier 2 current vendor documentation · Prerequisites; associate instance with queue
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-aiea-classic-queue-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-aiea-classic-queue-policy
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-aiea-classic-queue-policy,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-aiea-classic-queue-policy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-aiea-classic-queue-policy},
note = {Source note zoom-virtual-agent-aiea-classic-queue-policy, checked 2026-10-02}
}