Source note · Zoom Virtual Agent and Zoom AI for contact centers
Classic AI Expert Assist requires a Zoom Contact Center license: either Elite, or Basic/Essential with the AI Expert Assist add-on.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- ai-expert-assist
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configuring Zoom Contact Center Classic AI Expert Assist — Zoom Communications · tier 2 current vendor documentation · Prerequisites section
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-aiea-classic-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-aiea-classic-license
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-aiea-classic-license,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-aiea-classic-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-aiea-classic-license},
note = {Source note zoom-virtual-agent-aiea-classic-license, checked 2026-10-02}
}