Setting up contact center integration

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070086

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom Support must enable the Zoom Phone Partner Contact Center feature, allowing up to 3 business days; it is then managed under Phone System Management > Company Info > Account Settings, and calls stay on-net over a private SIP trunk. in context
• Zoom Phone's Partner Contact Center setting, which is separate from ZVA, supports routing calls to Genesys, Five9, NICE inContact, Talkdesk and Twilio. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Setting up contact center integration. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0070086-phone-partner-cc

BibTeX

@misc{warmtransfer-zoom-support-kb0070086-phone-partner-cc,
  title  = {Setting up contact center integration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0070086-phone-partner-cc},
  note   = {Zoom Communications, accessed 2026-10-02}
}