Managing agent routing profiles

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060893

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An agent routing profile is created under Contact Center, Routing Profiles, on the Agent tab, by clicking Add Agent Profile, entering a display name and optional description, and clicking Save. in context
• Deleting an agent routing profile from its ellipses menu removes it from all queues that use it. in context
• Inside an agent routing profile, Add Priority adds a routing priority by choosing an attribute type of Skill category or Intent group, selecting skills or intents, optionally toggling Required, optionally choosing a Default skill, and clicking Add; priorities are reordered with up and down arrows and the profile is saved with Save. in context
• A higher proficiency rating means the agent is better at that skill. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Managing agent routing profiles. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0060893-agent-routing-profiles

BibTeX

@misc{warmtransfer-zoom-support-kb0060893-agent-routing-profiles,
  title  = {Managing agent routing profiles},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0060893-agent-routing-profiles},
  note   = {Zoom, accessed 2026-09-30}
}