A higher proficiency rating means the agent is better at that skill.

Checked 2026-09-30

The higher proficiency rating means an agent is better at that skill
Vendor
Zoom
Product
Zoom Contact Center
Subsystem
skills
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-proficiency-higher-better. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-proficiency-higher-better

BibTeX

@misc{warmtransfer-claim-zoom-contact-center-setup-proficiency-higher-better,
  title  = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-proficiency-higher-better},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-proficiency-higher-better},
  note   = {Source note zoom-contact-center-setup-proficiency-higher-better, checked 2026-09-30}
}

Read in context