Source note · Setting up Zoom Contact Center queues and flows
Inside an agent routing profile, Add Priority adds a routing priority by choosing an attribute type of Skill category or Intent group, selecting skills or intents, optionally toggling Required, optionally choosing a Default skill, and clicking Add; priorities are reordered with up and down arrows and the profile is saved with Save.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Managing agent routing profiles — Zoom · tier 2 current vendor documentation · Adding priorities and skills; Managing priorities
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-agent-profile-priority. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-agent-profile-priority
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-agent-profile-priority,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-agent-profile-priority},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-agent-profile-priority},
note = {Source note zoom-contact-center-setup-agent-profile-priority, checked 2026-09-30}
}