Comparison of call routing methods

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060035

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Zoom's comparison of routing methods, auto receptionists have no members and can route to a custom audio message, call queues have members and multiple call distribution methods, and shared line groups are limited to 10 members and simultaneous distribution only. in context
• In a call queue with fewer than 11 members or with a customised greeting prompt, the greeting plays before the call is routed and its length is not counted in the waiting time; with more than 10 members or no customised greeting, the default greeting plays at the same time as routing. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Comparison of call routing methods. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0060035-routing-comparison

BibTeX

@misc{warmtransfer-zoom-support-kb0060035-routing-comparison,
  title  = {Comparison of call routing methods},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0060035-routing-comparison},
  note   = {Zoom, accessed 2026-09-30}
}