Source note · Setting up Zoom Phone auto receptionists and call queues
In a call queue with fewer than 11 members or with a customised greeting prompt, the greeting plays before the call is routed and its length is not counted in the waiting time; with more than 10 members or no customised greeting, the default greeting plays at the same time as routing.
Checked 2026-09-30
If the number of call queue members is less than 11 or there's a customized greeting prompt, the greeting prompt will play before routing the call.
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- call queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Comparison of call routing methods — Zoom · tier 2 current vendor documentation · Notes, Note A
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-queue-greeting. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-queue-greeting
BibTeX
@misc{warmtransfer-claim-zoom-phone-auto-receptionist-setup-queue-greeting,
title = {Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-queue-greeting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-queue-greeting},
note = {Source note zoom-phone-auto-receptionist-setup-queue-greeting, checked 2026-09-30}
}