In Zoom's comparison of routing methods, auto receptionists have no members and can route to a custom audio message, call queues have members and multiple call distribution methods, and shared line groups are limited to 10 members and simultaneous distribution only.

Checked 2026-09-30

Vendor
Zoom
Product
Zoom Phone
Subsystem
call routing
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-method-compare. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-method-compare

BibTeX

@misc{warmtransfer-claim-zoom-phone-auto-receptionist-setup-method-compare,
  title  = {Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-method-compare},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-method-compare},
  note   = {Source note zoom-phone-auto-receptionist-setup-method-compare, checked 2026-09-30}
}

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