Introducing Agent Architect and Agent Performance Suite for Zoom Virtual Agent

Publisher

Zoom Communications

URL

https://news.zoom.com/introducing-agent-architect-and-agent-performance-suite-for-zoom-virtual-agent/

Published

2026-06-22

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• On 22 June 2026 Zoom announced Agent Architect for Zoom Virtual Agent, which generates voice and digital AI agents from prompts, and said the new capabilities were available that day. in context
• Zoom offers optional outcome-based pricing for Zoom Virtual Agent, charging for resolved or successfully routed interactions across voice and chat. in context
• Zoom's Agent Performance Suite for ZVA combines Agent Performance (simulation testing), Quality Management that scores both AI and human interactions, and KB Suggestions for knowledge gaps. in context

Cite this source record

APA

WarmTransfer. (2026, June 22). Introducing Agent Architect and Agent Performance Suite for Zoom Virtual Agent. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-news-zva-agent-architect

BibTeX

@misc{warmtransfer-zoom-news-zva-agent-architect,
  title  = {Introducing Agent Architect and Agent Performance Suite for Zoom Virtual Agent},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-news-zva-agent-architect},
  note   = {Zoom Communications, accessed 2026-10-02}
}