Source note · Zoom Virtual Agent and Zoom AI for contact centers
Zoom's Agent Performance Suite for ZVA combines Agent Performance (simulation testing), Quality Management that scores both AI and human interactions, and KB Suggestions for knowledge gaps.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- announced 2026-06-22
- Checked
- 2026-10-02
Sources
- Introducing Agent Architect and Agent Performance Suite for Zoom Virtual Agent — Zoom Communications · tier 2 current vendor documentation · Agent Performance Suite section
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-performance-suite. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-performance-suite
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-performance-suite,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-performance-suite},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-performance-suite},
note = {Source note zoom-virtual-agent-performance-suite, checked 2026-10-02}
}