Source note · Zoom Virtual Agent and Zoom AI for contact centers

Zoom offers optional outcome-based pricing for Zoom Virtual Agent, charging for resolved or successfully routed interactions across voice and chat.

Checked 2026-10-02

pricing is tied to resolved or successfully routed interactions across voice and chat

Vendor: Zoom
Product: Zoom Virtual Agent
Subsystem: pricing
Deployment: multi-tenant
Region: not restricted
Release range: announced 2026-06-22
Checked: 2026-10-02

Sources

Introducing Agent Architect and Agent Performance Suite for Zoom Virtual Agent — Zoom Communications · tier 2 current vendor documentation · Pricing paragraph

Cite this note

APA

WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-outcome-based-pricing. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-outcome-based-pricing

BibTeX

@misc{warmtransfer-claim-zoom-virtual-agent-outcome-based-pricing,
  title  = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-outcome-based-pricing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-outcome-based-pricing},
  note   = {Source note zoom-virtual-agent-outcome-based-pricing, checked 2026-10-02}
}

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