Zoom and Mitel Phone System Integration Field Guide

Publisher

Zoom Communications (Zoom Technical Library)

URL

https://library.zoom.com/zoom-workplace/zoom-phone/third-party-integrations/zoom-and-mitel-phone-system-integration-field-guide

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Zoom copyrighted content; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom describes a hybrid configuration in which Zoom Phone users and Mitel PSI users run side by side and can dial each other's extensions across a Bring Your Own PBX (BYOP) trunk. in context
• With Zoom PSI, call control and PSTN routing stay on the Mitel PBX; calls do not route through Zoom's cloud. in context
• On the Mitel side, the Zoom PSI integration needs a Mitel ZoomPSI or Hybrid licence plus two Teleworker licences per user, one for desktop and one for mobile. in context
• Sources disagree on which Mitel platforms support Zoom PSI: Mitel's product page lists OpenScape Voice, OpenScape 4000, MiVoice Business, MiVoice 5000 and MX-ONE, but Zoom's field guide lists only OpenScape Voice, OpenScape 4000 and MiVoice Business. disputed in context
• Zoom PSI for Mitel does not support SMS, Zoom AI calling features such as voicemail transcription and call summaries, presence for desk-phone-only users, or the Network Connectivity Tool. in context
• On the Zoom side, each PSI user needs a supported Zoom licence such as Zoom Workplace Business/Business+, Essentials/Enterprise tiers, legacy meeting licences or a plan with Zoom Phone Pro, and Zoom Phone must be active for the account. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Zoom and Mitel Phone System Integration Field Guide. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-mitel-psi-field-guide

BibTeX

@misc{warmtransfer-zoom-library-mitel-psi-field-guide,
  title  = {Zoom and Mitel Phone System Integration Field Guide},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-mitel-psi-field-guide},
  note   = {Zoom Communications (Zoom Technical Library), accessed 2026-09-25}
}