Source note · Migrating from Mitel MiVoice
With Zoom PSI, call control and PSTN routing stay on the Mitel PBX; calls do not route through Zoom's cloud.
Checked 2026-09-25
Your calls go through Mitel's system, not Zoom's cloud where the AI lives, so Zoom AI can't access your conversations.
- Vendor
- Zoom
- Product
- Zoom Workplace PSI for Mitel
- Subsystem
- call control
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Zoom and Mitel Phone System Integration Field Guide — Zoom Communications (Zoom Technical Library) · tier 2 current vendor documentation · FAQ: Currently, there are no AI features available with the Mitel PSI integration
Cite this note
APA
WarmTransfer. (2026, September 25). Migrating from Mitel MiVoice: source note mitel-migration-psi-call-control-on-pbx. WarmTransfer. https://warmtransfer.net/knowledge/claims/mitel-migration-psi-call-control-on-pbx
BibTeX
@misc{warmtransfer-claim-mitel-migration-psi-call-control-on-pbx,
title = {Migrating from Mitel MiVoice: source note mitel-migration-psi-call-control-on-pbx},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/mitel-migration-psi-call-control-on-pbx},
note = {Source note mitel-migration-psi-call-control-on-pbx, checked 2026-09-25}
}