Enabling call queue callback for Zoom Phone

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081661

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Zoom support content; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The outbound caller ID for queue callbacks can be the queue's number, an auto receptionist number, or the main company number. in context
• Callers outside the US can enter and confirm callback numbers in local format, and the system converts them to E.164 internally. in context
• Call queue callbacks are system-initiated and billed as metered outbound PSTN calls whatever calling plan the queue members hold, so unlimited plans do not cover them. in context
• If a callback does not connect to the caller who requested it, Zoom Phone makes no retry attempts. in context
• Zoom Phone call queue callback does not support callback scheduling. in context
• Callback requests get no special handling compared with other calls waiting in the queue. in context
• Callback offers are triggered by elapsed wait time, not by estimated time to answer. in context
• Call queue callback makes its first callback offer after the caller has waited a configurable time, which defaults to 45 seconds. in context
• The initial callback offer delay can be set from 5 seconds to 25 minutes, and optional repeat offers can be set at intervals from 30 seconds to 25 minutes. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Enabling call queue callback for Zoom Phone. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0081661-call-queue-callback

BibTeX

@misc{warmtransfer-zoom-kb0081661-call-queue-callback,
  title  = {Enabling call queue callback for Zoom Phone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0081661-call-queue-callback},
  note   = {Zoom Communications, accessed 2026-09-25}
}