Source note · Zoom Phone call queues and auto receptionists
Call queue callbacks are system-initiated and billed as metered outbound PSTN calls whatever calling plan the queue members hold, so unlimited plans do not cover them.
Checked 2026-09-25
Call queue callback calls are initiated by the system, not by individual users, and are billed as metered outbound PSTN calls, regardless of the calling plan assigned to call queue members.
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- call-queue-callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enabling call queue callback for Zoom Phone — Zoom Communications · tier 2 current vendor documentation · Billing considerations
Cite this note
APA
WarmTransfer. (2026, September 25). Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-cb-metered-billing. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-cb-metered-billing
BibTeX
@misc{warmtransfer-claim-zoom-phone-call-queues-cb-metered-billing,
title = {Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-cb-metered-billing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-cb-metered-billing},
note = {Source note zoom-phone-call-queues-cb-metered-billing, checked 2026-09-25}
}