Create and edit users for QM, Analytics, Insights, and Performance Management

Publisher

Calabrio (Webex WFO Help Center)

URL

https://www.wfohelp.com/doc/Content/user-guides/application-management/managing-individual-users.htm

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Webex WFO sync service does not deactivate users deleted in the ACD so a synced user must be deleted in the ACD first and then deactivated in Webex WFO. in context
• The ACD ID on a Webex WFO user record connects the synced agent record between the ACD and Webex WFO and in synced systems comes from the ACD and should not be changed. in context
• In a synced Webex WFO system each synchronised user is automatically assigned the agent role. in context
• Webex WFO users for QM Analytics Insights and Performance Management are managed at Application Management > Global > User Configuration > Users. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Create and edit users for QM, Analytics, Insights, and Performance Management. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-managing-individual-users

BibTeX

@misc{warmtransfer-wfohelp-managing-individual-users,
  title  = {Create and edit users for QM, Analytics, Insights, and Performance Management},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-managing-individual-users},
  note   = {Calabrio (Webex WFO Help Center), accessed 2026-10-01}
}