Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
The ACD ID on a Webex WFO user record connects the synced agent record between the ACD and Webex WFO and in synced systems comes from the ACD and should not be changed.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- user synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create and edit users for QM, Analytics, Insights, and Performance Management — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Field: ACD ID
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-synced-user-acd-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-synced-user-acd-id
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-synced-user-acd-id,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-synced-user-acd-id},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-synced-user-acd-id},
note = {Source note wxcc-wfo-provisioning-setup-synced-user-acd-id, checked 2026-10-01}
}