Add or edit WFM agents manually

Publisher

Calabrio (WFO Help Center)

URL

https://wfohelp.com/doc/Content/user-guides/people/add-edit-agents.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Calabrio copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An agent's WFM time zone controls how they view shifts and staffing, and rather than editing it after creation the agent should be terminated and recreated with the correct time zone. in context
• Entering an email address as the WFM logon immediately triggers an email to the user, so the address should not be entered until the agent is ready to access the system. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Add or edit WFM agents manually. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-add-edit-agents

BibTeX

@misc{warmtransfer-wfohelp-add-edit-agents,
  title  = {Add or edit WFM agents manually},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-add-edit-agents},
  note   = {Calabrio (WFO Help Center), accessed 2026-10-02}
}