Entering an email address as the WFM logon immediately triggers an email to the user, so the address should not be entered until the agent is ready to access the system.
Checked 2026-10-02
- Vendor
- Calabrio
- Product
- Calabrio WFM
- Subsystem
- user-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Add or edit WFM agents manually — Calabrio (WFO Help Center) · tier 2 current vendor documentation · General tab, Logon field
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-email-logon-sends-email. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-email-logon-sends-email
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-email-logon-sends-email,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-email-logon-sends-email},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-email-logon-sends-email},
note = {Source note wxcc-wfo-troubleshooting-email-logon-sends-email, checked 2026-10-02}
}