An agent's WFM time zone controls how they view shifts and staffing, and rather than editing it after creation the agent should be terminated and recreated with the correct time zone.
Checked 2026-10-02
must terminate the agent and create a new agent with the correct time zone
- Vendor
- Calabrio
- Product
- Calabrio WFM
- Subsystem
- time-zone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Add or edit WFM agents manually — Calabrio (WFO Help Center) · tier 2 current vendor documentation · General tab, Time zone field
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-agent-timezone-recreate. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-agent-timezone-recreate
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-agent-timezone-recreate,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-agent-timezone-recreate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-agent-timezone-recreate},
note = {Source note wxcc-wfo-troubleshooting-agent-timezone-recreate, checked 2026-10-02}
}