Mission 1: Basic Call Routing (Flow Template, TTS, Language) - Tech Summit Labs

Publisher

Cisco Systems (Webex CC solution architects)

URL

https://webexcc-sa.github.io/TS-2026/main/CoreTrack_Mission1/

Published

2026-01-01

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

not stated; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Cisco lab builds its first flow from the Simple Inbound Call to Queue template chosen at Flows > Manage Flows > Create Flows. in context
• The Cisco lab publishes the flow with the Latest label, then on the channel sets Routing flow to that flow, Music on hold to defaultmusic_on_hold.wav and Version label to Latest, and saves. in context
• The Cisco lab tests a new flow by signing an agent in to the Webex Contact Center Desktop, setting the agent Available, calling the support number and checking that the welcome prompt plays and the call is offered to the agent. in context

Cite this source record

APA

WarmTransfer. (2026, January 1). Mission 1: Basic Call Routing (Flow Template, TTS, Language) - Tech Summit Labs. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexcc-sa-ts2026-mission1-basic-routing

BibTeX

@misc{warmtransfer-webexcc-sa-ts2026-mission1-basic-routing,
  title  = {Mission 1: Basic Call Routing (Flow Template, TTS, Language) - Tech Summit Labs},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexcc-sa-ts2026-mission1-basic-routing},
  note   = {Cisco Systems (Webex CC solution architects), accessed 2026-09-25}
}