Contact Center MCP Server

Publisher

Cisco Systems, Inc. (Webex for Developers)

URL

https://developer.webex.com/mcp/docs/contact-center-mcp-server

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Cisco states that the Contact Center MCP server applies guardrails for per-organisation and per-tool rate limits, write payload size, maximum nodes, maximum edges and downstream service failures, and publishes no figure for any of them. fact in context
• The real-time tool provisions websocket sessions returning a session address and subscription identifier for a client to consume live queue and agent telemetry, is described as used for wallboards and supervisor dashboards, and is marked destructive and requiring a user account context. fact in context
• The Contact Center MCP server exposes 15 tools covering flow management, activity discovery, validation, choices, events, templates, real-time subscriptions, administrative configuration and historical analytics. fact in context
• A configuration reading tool covers entry points, business hours, dial plans, dial numbers, skill profiles, auxiliary codes, teams, users, agent profiles, outdial identifiers and contact service queues, supports list and get operations, and is marked read-only. fact in context
• Cisco publishes a Webex Contact Center MCP server that lets artificial intelligence agents and automation tools work with contact centre capabilities on behalf of authenticated users, and it is in beta. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Contact Center MCP Server. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-contact-center-mcp-server

BibTeX

@misc{warmtransfer-webex-dev-contact-center-mcp-server,
  title  = {Contact Center MCP Server},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-contact-center-mcp-server},
  note   = {Cisco Systems, Inc. (Webex for Developers), accessed 2026-09-05}
}